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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was very impressed with the expeditious and professional manner with which AHS handled my service request. The floor drain in our basement stopped up and was beyond the ability of my 25' snake. AHS set me up with a plumber who came and had me up and running in no time at all. The plumber was punctual, knowledgeable, professional and quite personable. He gave me great advice on how to maintain all of my drains that did not involve using harsh chemicals. From the time I initially requested the service to the job being comple... read more
We just bought our home and the seller consigned American Home Shield as our home protection. We've been okay with it, so we're continuing on. The first call we've had that we've worked with American Home Shield on, everything went fine. The air conditioning guy came in and he examined things completely. He told us what we had going and when we asked him a question, he had the answers that we needed. He was honest with us, and that’s good. He fixed our third and second regulator appropriately to where we could regulate bette... read more
The light was off on our water heater and it wasn't generating hot water. I had to call American Home Shield because their website was down and it wouldn't let me put in any claim. Then it wouldn't even let the rep and she had to call me back a couple of hours later. The contractor did a good job. He had put the valve on his truck just in case that was what it was with the water heater, and he fixed it. That was great.We had a contractor out a little over a month before because our garage door opener broke and the guy did no... read more
American Home Shield's customer service is very nice and their service is efficient. I always speak to live people when I submit a claim and they are very accommodating. They scheduled the appointment and the person came right out. The people that came out for plumbing were excellent. It was leaking in the sink ‘cause the pipes were corroded and they replaced it. They were very friendly and professional. I would recommend them to others.
Our A/C went out shortly after moving in. They came out with in 24 business hours and fixed the compressor in our unit. They were friendly and explained exactly what they are doing. The only issue is the had to add freon and the fine print says it only pays $10 per pound, which is not even close to the price. Besides that it was a great experience.
We have a lot of appliances. It's a big house with five bathrooms and if I had to replace all that stuff at once, it'd be $30,000. If I pay my insurance on that and know that all my appliances are covered, it made sense to do a home warranty. One of our air conditioning units in the house was not working properly so Comfort Air came out to fix it. They did a good job. They're very kind people. It was a little difficult to understand them at some points in the conversation but they were very professional and did everything th... read more
Kempker Plumbing took care of changing a couple of valves and the spigot on the house that leaked on the inside. I submitted the claim online to American Home Shield and they said that I would have to make contact with them to come out to the house. I would have to make the arrangements to finalize the claim. The reps knew what they were doing and they were probably one of the better plumbers that I ever dealt with. Since they came out, I haven’t had any issues and there are no more leaks. The experience was very good.
My mom and dad were looking into getting Home Shield and they now have it. They said it's the best thing since sliced bread. So, I looked into it. The first visit was to fix my washing machine. Express Appliance Service didn't really fix the problem. I'm currently waiting on a part that they ordered. They let me know that they ordered a part. They didn't go into detail what was going on with it. They just said that there would be a part ordered and a callback when it came in. I would have liked be told like what was actually... read more
I booked the service with AHS online, which was great. It was very simple to use. Then immediately, someone from Cabot called me. So it seemed like the B2B relationship was excellent. They came out in a timely fashion and were able to get our AC working again in a couple of days. They wore masks, and we wore masks. We maintained some physical distancing when we could. It was good. We are new homeowners, so it was very grade-school level for us to understand what was wrong and what needed fixed. But they sat down and took abo... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,083 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.