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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I sit at home, my husband complains, and I log on and submit a claim right there. It's super easy. I love it. Cool & Cozy came out and the tech was very knowledgeable. He let me know how things worked and what I can do with the AC unit to keep it running on my own, and was generally very informative, which is very nice because most of the guys showed up, pointed out the problem, that was it and away they went. But this guy understands. He's a breath of fresh air. I told him I'm gonna keep his name and number because he's loc... read more
American Home Shield sent Cornerstone Plumbing for a plumbing issue. It was a sink that was downstairs and it was overflowing underneath the house. There was a leak somehow on the pipe. So when the water was draining down, it was going underneath the house. You could hear it going there. So Cornerstone came and fixed that. American Home Shield has been a very good company. I've used them three times over the years. They always referred professionals to work on the project.
The refrigerator and microwave had issues. A claim was submitted to AHS and a technician from Carolina Appliance came out. He was very friendly and very professional. He'd been to our home other times and was very comfortable. He was also very knowledgeable and solved both issues perfectly well. Whenever we have a claim, we just contact AHS and they send somebody out. And right now, it's always been an appliance issue, so it's always been Carolina Appliance. We don't have a lot of issues but we're happy to have the policy be... read more
When my refrigerator was not cooling, I gave it some time to see if it was gonna start back working on its own. I finally said it was not getting any better, so I went ahead and called American Home Shield. I set up an appointment online for someone to come out and look at it. I just went in, selected what I needed and submitted the claim. It was easy. I then got a email that stated that they had assigned somebody and that they would be reaching out to set up an appointment with me. Beyer Appliance called me the next day and... read more
I had Old Republic before them and they were a pain. They started out good but then every time I called somebody out here, the guy would find an excuse for it not to be covered by the warranty. I then switched to American Home Shield. I've used them twice and everything's worked out good, including the one with True Master. They were professional, timely and polite. They fixed everything and because of the COVID, they were wearing a mask and stuff too. Also, I only deal with American Home Shield online, so I always put my re... read more
I've had no difficulties submitting a claim with AHS. The contractors that came out recently were good. The first time they came in, they had to order the part and then they came back and fixed it. They did what they were supposed to do to fix it. However, with the Gold Plan that we have with AHS that has everything, they need to at least include garage openers on it as well so we don't have to pay separately for it. But I told one of my neighbors to try AHS out because she was having a problem with her AC unit as well.
I like the fact that we got peace of mind with American Home Shield. I just stick with the phone call, they get us scheduled, and it's good people that come out. I like that they follow up and they make sure that everything is going right and they do surveys with the people who come out. Recently, the air conditioner got a leak in the line so it was losing refrigerant. The unit froze up and as part of the problem, there were some issues with the coil and the thing being low-low and then freezing up. Peak Home Performance cam... read more
They're on time and professional. I love them. They're good people. Their contractors are very good as well.
I’ve had a good experience with AHS. The last time I came up, my upstairs air conditioning unit wasn't cooling and I ended up with a brand-new condenser unit outside. Plus, it was like with nothing out of my pocket. AHS also did the hot water and they've been fast. Even this last gentleman that came out, he was very prompt and I was pleased with the response. Maybe things have changed though. This last time, I came up and my unit wasn't cooling again, but it didn't go like it normally has in the past. When this gentleman cam... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,085 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.