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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mixed reviews on the company. We have submitted several request with the company and the online process makes it easy but it becomes difficult when you have to speak to someone on the phone This week we spent over an hour an hold waiting for an answer regarding an open request and we never did get a full answer. The companies AHS sends out to homes are also mixed, some are good and others we would never invite back to our home.
Prompt fix. The local electrician was very professional, resolved the problem.
Business response:
Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Fast customer service; polite and professional. My AC broke, service was quickly dispatched and unit was repaired within 36 hours. One draw back is that labor and parts warranty are just 30 days!! My Ice Maker broke twice in 7 weeks and had to pay twice for service and parts had to be replaced again! Parts and service should be warranted for 90 days . Still, peace of mind knowing you are protected, and live customer service answering the phone.
Business response:
Hi Steve, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!
Easy to use app for requesting a service call
They are Professional and courteous. The Coverage is very good.
Business response:
Hi Walter. We are delighted to hear that you are enjoying your coverage. We can't wait to take care of your next repair need with the same level of service
It is very easy to file a claim and schedule service. The contractors they use are top notch. The only reason for not giving them 5 stars is that the amount they will authorize for replacement of a major appliance (ex. Furnace, AC) is only sufficient to cover an entry level product.
Washer took two visits by sears and one by a plumber , 1( 80.00) fee plus 275 for replacements of pipes and hoses. Sears person said it was a plumbing issue, plumber said it was a washer issue. I was confused. Sears came out a second time and still stated that he saw nothing wrong.
Filed a claim and they were 100% on spot!
Business response:
Hi Oretha. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair. Thank you for choosing AHS.
They have helped getting us good service techs
Business response:
Hi Jennifer. Thank you for taking time to let us know you have been pleased with the service techs. We want you to know you can count on AHS when you need us. We look forward to working with you again.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 95,915 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.