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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
When I’m submitting a claim, I've done it both online and via phone at different times and I don't recall ever having any problem with either process. It's relatively quick. This time, I called in my request and one of the nice things about this fix was that it was quick. Plus, the guy that was sent had what he needed on the truck, which was nice. We had had a series of hot days and there were lots of people having problems with their AC at the time, and I was very pleased that Bennett Air was able to come out so quickly. Th... read more
They got right on my claim and whoever they sent out fixed our problem. They had to order a part and it was at least a week. They came back with the part and we were pleased with everything. This was my first time to have to use American Home Shield, and they came through for us. On Facebook, I see pros and cons. Somebody will have a bad experience, and there'll be two or three saying, “We've never had a problem.” If I ever have a big problem, I hope they're as good as they were for this one.
I tried to call Home Shield but there was a half an hour wait. There was no way I would do that so I just did everything online. The website was good. Home Shield said that somebody will reach out within 24 hours. I would have more staffers picking up the phone if I was Home Shield. Home Buddy Appliances came out to repair a washer and a dryer. They weren't working and the tech got them to work. He did a good job. It was professional. The unit is working well. We can do our laundry.
The face completely broke off the front of one of the GFCI outlets and I replaced it myself. The rep from Authorized Electric told me that I had the wires crossed. He got it all squared away and it took him just a few minutes. He checked everything else in the house that was connected to make sure it all worked and he was on his way. He showed up early, which I love. He was supposed to be here between 8:00 and 11:00 and he got here a little after 7 o'clock. So, it was a very nice experience. I've got another issue that's not... read more
The blower motor had gone out on the AC and I called American Home Shield. I got a referral number and they told me that somebody would be contacting me. Then, I got a call from Budget A/C and I've used them before on warranty items. I was happy with them and for this claim, they had to replace the blower motor. Since then, the AC has been functioning perfectly.
The washing machine needed a repair and we filed a claim with AHS. The tech came, did the assessment, determined what the problem was, and told me that he'd be back whenever because the part has to be ordered. Then he came back with the part and repaired it before the time that he had indicated earlier. So, I was well pleased with that. He was also professional and pleasant. I tend to ask questions and he didn't seem to be annoyed by those questions. And he responded. So I would rate that as a very good experience. Since the... read more
I like the fact that I can call and get some help ASAP.
It's better to go online and file a claim than to call because of the hold time with American Home Shield. I understand we're under a pandemic, but even prior to that, it was awful. There have been times where I've been on hold for 30 minutes, which is unacceptable, just to get somebody to pick up the phone. So, 99.9% of the time, I try to go online 'cause I don't wanna deal with it. And I just know from vendors over the years, when a vendor has to deal directly with American Home Shield is just as bad although the vendors d... read more
Home Shield gave me the time and everything else. And then, The Right Guys came and looked at the AC. I received very good interaction and service from them. Everything is now working.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,085 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.