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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The AC was leaking. One of the lines there was clogged. The guy who came out was very good. He was there on time, had his mask on and got everything done. Everything went well. This is the only time I've used American Home Shield and so far, so good. I called them and the claims process was very simple.
Hall's HVAC finally came out. They were fixing to do something to fix it then it would start messing up like the way it was in a couple of days. This is the third recall. The first time, it was probably a couple of days and then a day. This time, it's been probably about four days. American Home Shield has been sending out the same contractor. That first time, I kinda told the guy that the water was running. He was telling me he didn't see it. He couldn't find it. The second time, I was telling him it was. He said, “Oh, I di... read more
With the beginning of summer, I tried keeping my house cool but it would not cool down. So, I put in a request to American Home Shield and their contractor Double D Heating came out to handle it. The techs had to replace an expensive piece and did things to get my unit up and going again immediately. Since they came, the unit has been great. When I had my AHS Warranty, it was very handy and made things quick and easy. The parts ad the labor would have been more than AHS' $40 or $50 charge.
The refrigerator went out. I did a claim to Home Shield. It was all right, but it just takes so long to get anybody when you call them. The service was good outside that. The contractor who came out was very nice. He knew what to do. The fridge has been running fine since he's been out.
Both times that I used AHS were a positive experience. It was very easy to get online and order a call, and after that, the texting and keeping me informed was good. It was more than I expected. We had a really short visit from ASAP Plumbing and they were professional. They fixed the issue very quickly.
Great experience! Great service! Fast response to get someone out! Great turnaround time! For a/c service the hottest month of the year, the wait time was a week. Luckily, we are blessed with amazing neighbors and friends who loaned us three window units to cool our home until they were able to get out to fix the issue! Our other experience was the microwave mounted above the stove went out and they were here and gone within about a week. We had a backup to use that time as well. They use great vendors/repair companies tha... read more
The house wasn't getting cold. I put a claim in online and I enjoy the website. It's simple and it's easy to put claims in. Air Repair came out and the tech was real nice. Home Shield has been an excellent company so far. Every issue I've had with my air, they took care of it.
Getting people out to the house has been really effective and good. I have had kinda fluke things around my house and everything's been resolved to my standard. If it can be fixed, it's fixed. If it can't be fixed, it's replaced. I am a single mom from a divorce situation with two kids in the house, so American Home Shield brings me peace of mind knowing that I'm not gonna get some random $6,000 bill. It's nicer for me to kinda spread it out across each month in the event that something happens.
When our warranty was finally online, so I could request a service, Realty Rekey came the next day with someone I requested. It was quick. They did fine and it was great. It was nothing complicated, but they got it done and I'm happy.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.