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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Quick action.I requested via on line & got reply quickly which company will do the repair.When parts were needed they e-mail me that they ordered the parts already .I've been with them for a long time now.
The inside coil of the air conditioning froze up. I submitted the claim online and I've called too. Everything seems very simple. The gentleman from Ace came out and he was wonderful. He has been here once before. Unfortunately, by the time he got here, it was running fine and the issue didn't repeat itself. But I had already paid for the service call. So, he checked everything over. It was some loose insulation inside my AC and we both had the thought that maybe it covered the coil causing it to freeze. It was just the airf... read more
I've had American Home Shield for quite a long time, probably since I've lived here and I've been here almost six years now. The only thing I don't like is I'm put on hold forever when submitting claims. You go into a queue and you're just waiting. I waited almost a half hour. They need to answer the phones quicker. A half-hour wait is an awful long time to wait on a phone call. But I tell all my friends about American Home Shield. I tell them they're really great. They send out good people. They know what they're doing, the... read more
The AC wasn't cooling. Pro Air Solutions came out when they were supposed to and they put Freon in the AC. Also, they replaced the switch. They were able to fix it the first time they came out. Home Shield works. However, they run a day behind so I would like faster response. I have another home that I would do. It’s a lake home and I rent it out on Vrbo and Airbnb, and if something goes wrong, I gotta have somebody like right now.
The light in my bathroom went out and then another plug didn't work in my bedroom. The fellow from City First Electric showed up and was a few minutes early. He was very polite, seemed to know what he was doing, and he fixed the problem. I had another company before and they turned out to be terrible. Then I have a friend who has American Home Home Shield and she's happy, so I'm glad I made this change.
American Home Shield's contractor, AVJ Latchaw came out for my AC claim. The techs from there were very nice and they were right on top of things. They came right away when I made the initial call. There was a leak they couldn't fix so they had to replace things. As soon as they got the equipment from Home Shield, they called me right away and installed it the next day. The replacement has been great since then. I loved AVJ Latchaw. Previously, I had a bad experience with AHS but this recent claim has been absolutely great. ... read more
Everything was good with American Comfort. They got the issue resolved. The AC was losing freon and they found the leak. They had to tighten something up. With American Home Shield, it's so far, so good. They are doing what they say they’d do.
When I first moved in, I had a problem with the drainage in the house. My toilets were flooding and it was coming up through the shower. The previous owners had clogged up the plumbing. It happened to me twice that I had a problem with that and I had to pay for my own Roto-Rooter people to come out because Home Shield couldn't get anybody to come out the same day. I don't think that they are good for emergency situations, but for routine things that can wait a week to have somebody come out, it's great. I prefer submitting c... read more
There was an issue with the air condition on top of my house and AHS assigned Cool Factory to come and look at it. They found the issue rather quickly and solved the problem. My issue was that they claimed that there was not enough coolant in the air condition and that AHS wouldn't cover it, so I had to pay on the spot. Apart from that, everything's fine as of right now. With summer and the air conditioner not working, the repair affected a lot.I filed the claim online on a weekend and they let me know electronically that it... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,093 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.