This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
A couple of days ago, the outside AC unit was not working. There was no fan working outside. AHS told me that it would go into within two or three hours to put the name of the company that they were going to send, and I contacted them. They said that they would be there the next day. Weathervane Heating & Cooling had to replace the burned capacitor and then it started. They've done very good and there no issues with the AC. The service was very helpful because without AC, it would be very difficult for me. It's a pretty hot ... read more
I thought I had a leak as my faucet was dripping. American Home Shield had a simple process when I made claim for that issue. They handled everything okay. They assigned Prime Plumbing Services to the claim and they took care of the issue.
The experience was great in submitting a claim with AHS. I didn't have any issues. I had the contractors of AHS come out to service a refrigerator. The contractor was fine. I had to call him out several times over the past couple of weeks to get my issue fixed in my fridge, but they were good. The ice maker wasn't producing any type of ice. So, I called them out, and then they came and they looked at it and replaced a bunch of parts over a period of weeks. I called them out like five times. So on the fifth time, they finally... read more
Took a few days to get the service and we’re initially told it we be within 24 hours. It was actually 4 days but the technicians that came were fabulous! Very happy overall.
I talked to some people and they thought Home Shield was a great service and that convinced us to do it. I had a claim when the air conditioning wasn't working. I called AHS and they set up a visitation with Liberty. Liberty came out and they did a great job. They said that the drain for the water was clogged and they opened it up. They understood the problem, tested it properly, and fixed it. It's been fine since.
My toilet wasn't flushing right. Since I've been with Home Shield for over three years, I already knew what number to dial if I had a problem with anything. They sent out St. Louis Sewer and Drain Cleaning Services. When I called them, they told me someone from the company would come out and repair everything. They sent someone right out. But a couple of days after the person left, the toilet was doing the same thing. My husband called back and they came right back out. They brought a new toilet and put that in. After that, ... read more
Our recent claim with AHS went great. We didn't really talk much with the contractors except through the door because of the whole COVID thing going on. They had some nice precautions in place. But he came through and did a great job on our ice dispenser. He was very helpful. We have not had any more problems since then. AHS was quick. Their reps were friendly and professional.
Fast Response came out and checked the AC. It was running fine and it ran for a week, then it stopped. Another woman came out and thoroughly cleaned it. It ran for another week or two, and then it stopped. Then, the original gentleman came for the next appointment. We would reset it and it would work for a couple days, then stop. He would have to come back and we would have to reset it. If I reset my Nest thermostat and I do the restart function, it works. They think it's because the Nest is not working so, I was asking him ... read more
I've been a part of American Home Shield for almost 20 years and they have always responded. They've had contractors who have responded in a timely manner and have done good work for us. We've not had a bad experience with American Home Shield. Their website was easy for me to use and I had an instant email that said I would receive a call from the contractor within 24 hours. That usually falls under business hours.A-US Air Conditioning of Texas came into my house two different times for two different air conditioners. The f... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.