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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
There were numerous light bulbs in the house that had never been changed so it resulted in fire or smoke when we turned on the electricity. When I arrived at the home, I was not able to use that particular light until we had an electrician check it. When the electrician checked it, he said that it had come from the factory with gas inside that particular type of light bulb and sometimes they just smoke. He checked the light fixture itself and everything was fine. It was a great experience with American Home Shield. We had an... read more
The first guy who came out, Damien, might have messed up our unit a little bit, but I'm not sure. He put 2000 Freon in it and it was gone within the week. There was a leak and apparently, there was more than one. A second technician came out and checked everything out. He found a good leak up in the evaporator. The expansion valve was messed up as well and he replaced it. He did a professional job. He patched up our AC, repaired it and went on his way. No hassle.I've had American Home Shield now for a good number of years an... read more
I used to have Home Shield a long time ago. I had wanted to get it back, so I just went back with them. Also, it was because everybody called me about it. Recently, the refrigerator wasn't cooling at all. Greenway Home Services did a good job because it's getting cold now. Home Shield did a very good job.
The doorbell wouldn't ring nor light up. The tech from Jim Hubbard Electric came one day and he fixed it. He followed up this week and everything's still working okay right now. I had another claim for the sink and AHS called for an appointment with Meyers Plumbing. Then they came out and they did the work. Both of the contractors that I've had were very professional, wore their masks, and took care of my problem. Even Mr. Hubbard came back and took care of the problem. All I had to do was call him and he took care of it.
Just after we moved in, the pipes got clogged and needed to be dug up. Patriot Plumbing had to root around for a long time and do the Roto-Rooter and eventually figured it out. Then, they came back to dig it up. The coverage under American Home Shield didn't cover very much. It was a very extensive project but I knew that that was gonna be the case anyway.
I'm pleased with the way things have been handled. When I was not getting any cooling on my upstairs unit, I called it in and it was easy. I like doing that if the wait's not too long. Otherwise, I'll go online. Either way, it works for me. Anyway, I filed my claim at 10:30 at night and Anthony was there the next morning. He has always done an amazing job. He was there and he had the problem resolved in 14 hours. It was crazy.
I contacted AHS with an issue with 2 different appliances. They immediately had a service tech contact me to set up an appt. The tech arrived expeditiously, quickly diagnosed the problems and resolved them. Very happy with the service tech/company and AHS!
The little latch on my microwave wasn't latching, so the door wasn't staying shut. I did a claim online about the week of July the 4th and a lot of places had shut down for that week. Gilmore called promptly after the week of the 4th, but I didn't know if they were shut down that week or not because I didn't hear from them at first. When they came out a couple weeks ago, the guy didn't have the part for my microwave, so he tied it up with a rubber band. That worked really well and then the next week, the parts came in. He ca... read more
Filing a claim is pretty easy. I can either call and wait in the queue or I can go online and set it up on the computer real quick. I usually prefer doing the computer because it just takes a couple of minutes. For the most part, the contractors have been really good. There have only been a couple of contractors that I really did not like dealing with. When the AC unit quit working because the compressor went out, I called American Home Shield and they scheduled an appointment. Elite Heating & Air Conditioning was really goo... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,093 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.