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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our fridge and freezer were getting warmer every day. I put a claim in online to American Home Shield and their contractor Bob's Appliance came and replaced a part. They have been perfect since that day.
R Harris AC and Heating was fantastic. They did a great job. They were really quick to show up. They were professional, courteous and everything went well with our recent claim. Submitting claims with American Home Shield was easy. We just did it on the internet and usually, within less than 24 hours, the contractors would set up an appointment. However, you need to be aware that there are certain things that you might think are covered that aren't. As an example, we had a freezer seal go out. We didn't read the fine print b... read more
Nothing was working on the outdoor AC unit on a Friday night. I called AHS on Sunday and they called me back on Monday and said someone would be here. The tech from Guaranteed Services called and said he would be here on Wednesday at 11:30. He found a broken wire and repaired it. Everything went very well. I’m satisfied so far, although AHS went up on me quite a bit from when I first started without notification.
My claim went great. IQ Appliance was wonderful. They were really nice and professional. They got the job done quickly. A part of the dishwasher had broken and they messaged me and I sent them a picture of what was wrong. They ordered the part so they had it. They didn't have to kinda go back and forth. They came in and fixed it. We like American Home Shield a lot. We enjoy having the convenience of if something breaks, then they can send people out to get it fixed quickly.
My daughter called American Home Shield about the claim. We were given on when to expect the contractor and it didn't happen right away. We had to call them and then they made the appointment. Budget Electric came out to fix the outlet in the kitchen and it worked. They seemed good.
I had water that was forming in my pan and it would happen every two weeks. I was able to talk to a live person for my claim and then they got me connected ASAP to a company that I was able to talk to live as well. They were wonderful. It was an emergency ‘cause it was hot, but Breeze HVAC told me that they could see me the next day. I asked them if they could come out sooner and the lady said she would put me on a list. If someone else cancelled out, she would let me know. When somebody did cancel that particular day, they ... read more
I called American Home Shield. Home Shield got to us as quick as they could. They gave me the Intertech phone number. However, the company was really busy. It would have been better if they got to us quicker. A gentleman came out and then assessed the situation. The hot water had a leak so they had to replace the hot water heater. And then, once the hot water heater came in, they came out to replace the hot water heater a week later. They did a good job. There was another charge to bring the plumbing up to code. There was al... read more
I'm pleased with Home Shield's service so far. As far as them scheduling people to come, I've had several things that went wrong, but normally, within about three days, the people are out to fix the issue. Our recent claim was for a dryer. Submitting a claim over the web was easy for me. However, if something happened and you really need it done quickly, there is no facility for that. It would be great if there was a way to have that. It would be nice if the companies had some sort of emergency service for catastrophes and t... read more
There was no hot water so I called American Home Shield and put the request in for it to be fixed. The next day the plumbing people called and scheduled a time to come out and then fixed it. The issue was just a heating element. The hard water messes them up. The tech was very professional. He had to drain the hot water tank. He was so quick in the basement. There was very, very little water on that old metal concrete floor. He then told me what happened. So it was good.The claims process was pretty good, except the part whe... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,452 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.