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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like American Home Shield but I don't like their new contract. The first contract I had said that AHS would take care of my oven issue, and this last one didn't. The temperature on my stove wouldn't set. If something is too old or they can't get enough money out of it, they’ll fix it if they can, but they won't get you another one. You have to pay the difference. That is not fair because the purpose of a warranty is that you don't have to pay if anything goes wrong. Other than that, The contractors from Applifix Heating an... read more
I worked with American Home Shield and American Residential Warranty and I like this AHS better. It seems a higher and more knowledgeable business than the other one. It's also very easy to do claims online. So far, we've had a very good response time. This is the first year that we've had to use it and we've called two or three places already, and everything has been done. We get a phone call from the company that they reference out to us within 24 hours, and then they come here within another 24 hours. It's just seamless. ... read more
I had used Home Shield before a long time ago and for a short period of time. Then, I saw their advertisement on television and I thought I needed to get some insurance for my appliances and stuff so I decided to do it. Submitting claims is simple and easy. I do it online. I had two plumbing claims that Doshier came out for. The first occasion was when my toilet had a leak. They did everything really good and fixed it. Then, I had a drainage clog and called them out. They came and the young man thought that I had an air vent... read more
My neighbor had AHS and he had a good experience. So based on his comments, I decided to try it. When I was having a problem with the clothes washer and my dishwasher, I called their customer service number to submit a claim and it's always difficult to get through on a call with them. So, that part leaves something to be desired. But the contractors that they assigned to my claim called me immediately. They did a good job and and were professional. So far, the dishwasher is working perfectly, but the clothes washer has been... read more
The dryer was not heating consistently and it was not running through its cycles consistently, so it seemed to be finishing too early. Then after the clothes finished a cycle, it was not getting warm and nothing was drying properly. I submitted the claim online through the AHS website. It was pretty straightforward and easy to use. I ended up calling the contractor myself to confirm that the work order went through, and I learned that it had. GE Appliances came out and I was very happy with their service.
The dishwasher wouldn't come on and it wouldn't empty the water out of the bottom of the tub. AABCO handled it very well. They were much better than the first people that American Home Shield had to fix the dishwasher last year. The guy called when he was there and he was on time. Also, the service was quick. What the guy did was very minor but still in all, it was okay 'cause all I had to do is make the one call. Everything has been fine since.
The AC unit was not cooling. A-US Air Conditioning of Texas came out really quickly and they took care of it. Submitting claims through American Home Shield is pretty easy. The only thing is I tried to contact them by phone a couple of times and I was never able to get through to anybody and I wasn't able to get a call back.
AC Wizard came out and did a great job. Doing the claim with American Home Shield was great and easy. I did it online, and AC Wizard was out here the next day.
Our recent claim with AHS was handled great. My upstairs air was not cooling correctly and the air conditioning was running continuously. I had a situation where my wife had just had surgery, so we needed the upstairs to be cool. The first folks that they assigned, I called them to try to get them to come out a little earlier. The appointment they scheduled was reasonable, it just didn't meet my needs because it was gonna be five days, and I needed to get it cooler up here when she got back from the hospital. So, I called th... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,093 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.