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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Everything went great with Cedar Creek. The AC unit is working fine. We currently got a claim on our heater. That's been a little bit more touch-and-go. We probably live 35 miles or so out into the country outside of Salem. We're a little frustrated that American Home Shield didn't send us a contractor that was a little closer to our home. They sent us someone from Beaverton which is like 90 miles away. There are plenty of contractors in Salem. There's one right here in Stayton that does a great job. There are all kinds of p... read more
The AC unit stopped running and I called American Home Shield, which I usually do when submitting claims rather than going online. The claims reps are always very friendly and helpful. They get my request in quickly and they let me know who they've chosen. Then, they send me a follow-up email within the hour. Usually, I get a response from whoever they've chosen. We wish we could call the technician from Third Generation all the time. He was older and more knowledgeable, and gave us recommendations on new units or explained ... read more
Central Jersey came out and fixed everything they needed to fix, and they had some suggestions on how to get the unit to perform a little better. Their guy broke down what caused it. He was masked up the whole time, too. There was one point where I didn't have a mask on, and he asked me to put a mask on. He was very careful. The unit's been fantastic since they left. Everything went well. American Home Shield's service is always great, and everybody that's come out here has been great. Submitting a claim is easy, and the pri... read more
We had an issue with our drainage in the sink of my son's bathroom. The bathroom has double sinks and the water would not drain. I went online to make a service request and the AHS website was fine. Normally, I am to expect a contractor within 48 hours. But it was the weekend so I knew that that wouldn’t count. Wicker Installation came out and they were great. Everything's been good since. This was our first time to ever use American Hoem Shield and it was a good experience.
The AC was not good and Air Pro came and fixed it. The gentleman told me he needed to come back for the part. He did a great job. He did before some repair and was professional, nice, and clean. American Home Shield is a good company. They are responsible.
A few weeks ago, I had an issue with a dishwasher that was leaking. SRL Services came out to handle it. The techs needed to put a new seal around the door. That claim was completed and I really liked the tech very much. He was very professional and did exactly what he said he was gonna do. For my second claim, I had an issue with our fire and carbon detector in the hallway which was beeping and beeping. A tech came out and said that he didn't know whether AHS would pay for the fix or not but they could get me another detecto... read more
I had two claims. One was about the kitchen faucet and the other one was about the roof leaking. Budget Rooter came and they fixed it. The faucet took a while but the claim with the roof was good. He fixed it on time. He was a very nice guy and very professional. I was very pleased with him. But there's a difference between dealing with the guy and dealing with the company because I had texted them and they ignored and they did not answer for a I had to call American Home Shield and they said it was because they made a mista... read more
I like Fick's Mechanical. The guy that did do the work is nice. They had to come back today because there was some leaking. After he did the air conditioner and when I put it on, it started to leak water. I called American Home Shield back on Saturday and it took me 3 hours. It's annoying to wait too long. It gave me the opportunity to call back but I didn't wanna hang up because it takes a long time from the automated system to get to the agent so when you get to the agent, you don't wanna leave because you don't know if th... read more
I have really appreciated how hard American home shield has worked to resolve the issues that have arisen in our home. I look forward to continuing to work with them in the future.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,452 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.