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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I like American Home Shield. I have problems that they always seem to solve. I had couple of run-ins but we all worked it out. When A-US Air first came out, they were good, but I had to call them back again. There was a situation where the guy was supposed to come back into the house to look at the thermostat and go up in the attic. He forgot to do that part and when I called back, they told me I had to do a new ticket. I was confused of why I had to do a new ticket, but I called American Home Shield back, and they told me t... read more
F6 Plumbing came out and they found the problem and they fixed it. The problem was that the drainage for the HVAC was clogged. They explained to me how to keep it unclogged because I'm not from Texas so I don't know all these things. So in addition to fixing it, they educated me so that doesn't clog again. I was very, very happy with the work they did. They were very professional. They got it done quickly. It was great. Submitting the claim was a very easy process because AHS gave me options. I could call them and file the c... read more
I love American Home Shield's service. I've had it for seven years now, if not more. I can count on them whenever I need something repaired. It was nice that their contractor came that afternoon that I called. They're very quick and efficient. My claim for the AC went fine. I have this issue every year where my capacitor goes out and I eventually need to replace my air conditioning. But with everything going on with COVID, it's been hard to get it done.
The tenant told me that the AC was blowing hot air that was why we decided to call and ask the technician to come. The AC works good now. It's already blowing cool air. American Home Shield is very good and I will continue to use it. Their contractors come out very soon.
American Home Shield has been right on target with everything that we've experienced. The online submission has been extremely easy because of the dropdown menus and things they have. Their website is really detailed into issues with all the various appliances that they get. Then if it's other and more detail needs to be in there, you can type in a situation. I also had to call them before and the service was just as well. We had CK Appliance come in to see if they could take care of an issue that another company couldn't an... read more
Things are running smoothly. Also, it usually doesn't take more than a day or two for a contractor to come out. One time, there was a leak over the bathtub and the commode wasn't flushing like it was supposed to. AHS had Jim Bennett's Plumbing come out and they fixed both of the issues.
The claim was submitted to American Home Shield in the middle of the night and they called us back the next day. The guy from Doctor Cool handled the issue with the motor very well and he had it fixed in no time. There was also one time when my washing machine broke and the person who came out said that he couldn’t fix it. I got nothing else out of it. He told me not to put a lot of water in the washing machine when I washed. That was the time we were disappointed. He just left so, I went out and bought a new washing machine... read more
The microwave completely went out. I called American Home Shield and said, "The microwave isn't working. I think it's a power issue." So they sent the electrician. The electrician came and tested all the outlets, and it wasn't a power issue. He said to just call American Home Shield and they'd reassign it to a microwave appliance fixing store. Appliance 911 came out and was very professional and he got the work done. He tested multiple things and found the problem, and it's been working since then.
We had a little misunderstanding on the first appointment the contractor made. I thought they were coming on Monday and they thought they were coming on Wednesday. They apologized and scheduled it. The guy came out the next day and did the work very quickly. Everything was done to our satisfaction. The toilet was leaking so the valve in it had to be replaced, which was easy. Then with the water heater, a thermostat needed to be adjusted. Another issue was in the kitchen, the hot water faucet was stuck and wouldn't move. It w... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,094 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.