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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The air conditioning wasn't working, so Weatherwise came out. They handled it pretty well. They got out here pretty quickly, too. American Home Shield's claims process is easy. You just do it all online. Last year, my AC went out, and the people they were using couldn't get here for a week. So, I had a problem with that. But this year, when I had an issue, they came right out. They had somebody come out and fix a leak in a pipe that I had last year as well, and they were supposed to give me a quote on getting the ceiling fix... read more
Following a service request for a garbage disposal issue, American Home Shield had CNJ Services do the work. When I called them the first time, the garbage disposal was making noise when we turned it on. But the water wasn’t going down. It wasn’t working. CNJ came out and they replaced the garbage disposal. But anytime we would turn it on, water would be shooting up to the ceiling in the room on the left side of the sink. The day after, I opened another ticket stating that the work wasn’t done right.The same company had to c... read more
One of our air conditioning units was leaking water and the other one wasn't getting cold, so I called American Home Shield. We've used them for a long time and their contractors usually come out within a few days. Frederick Sheet Metal fixed our air conditioning units and the service was excellent.
A couple of power outlets went out. Sunbelt Electric came out and they checked with the time they said they were supposed to be there. It was a range from 10:00 to 1:00. The tech got there around 12:00. And then, Sunbelt Electric figured it out and pretty much took care of it. We told them where it was and it was not even half an hour. The tech checked them all out to find out one of the cords in one of the outlets was bad, and that was causing the problem. We bought a new cord, just plug it and that was it. Everything was f... read more
I wasn't getting air in certain rooms. I live alone so I only use one air conditioner unit. The young fella from May Heating and Air came out and checked my air. He was a very young smart guy. I was using the top AC and he told me that I needed to use the bottom as well. He turned that one on and said to just leave that on. He made sure that the vents were turned properly. I appreciated him and he showed me how to turn my blinds and how to get air. He had his mask on too. I noticed a difference in that room where he turned t... read more
I submitted a claim to American Home Shield through the website for my ceiling fan. I like the website. It's always worked. As far as when to expect out the contractors, it's always very instantaneous so my expectation was that it would be and it was. #1 R & R Electrical Allstar came out for the ceiling fan. They were great. Everybody's always been great. I've never had any issue with any service provider through AHS. I have two houses and it's been seven years that I've been protected with AHS. Working with them has been ex... read more
We went through a time period, maybe a year or two ago, where the customer experience was a little confusing and a little bit more difficult with American Home Shield. But overall, it has been pretty good. Of course, it was challenging during COVID when everybody was in quarantine, but we understood that because we were all struggling with the issue. But it seems to work pretty well so far and the customer experience actually has gotten easier. American Home Shield still got it done.The only thing I really have an issue with... read more
My outside unit was making a loud metal on metal noise, and the AC wasn't blowing cold at all. It was just staying hot in the house. Two days after I requested a service ticket, a contractor came out the first time and diagnosed it. It was the motor and the fan. It was a weekend when the guy came out and they were closed on weekends. He said he'd have to get the parts Monday. Monday then rolls around and they had to order the parts, so they weren't out till the following Thursday. It was a week later and he thought he fixed ... read more
The AC was backing up and it was draining into our house. AHS sent an AC guy out to see if it was an AC issue or if it was a plumbing issue. It was a back-and-forth thing and it took about two months to be repaired. I had AC the whole time but we had to put a pot underneath so it wouldn't drain in my house. Stan's Plumbing came out and rerouted our drainpipe. They were professional. Everything is fixed now.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,094 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.