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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've used American Home Shield twice, and the past two times, I didn't have any problem with them. A & A Heating & Cooling came out for my AC and they were very knowledgeable about it. The guy said a lot of the units right here were probably put in the house since 2002. He also said there was nothing wrong with the AC other than it is old and it has been extremely hot sometimes. He did the best he could and he said there was nothing to fix. The unit was dirty and he cleaned it out and said that it would help a little bit. He... read more
Home Shield asked what the problem was when I filed a claim and within two days, I got someone online. They worked around my schedule, which helped out, and they made it happen. DNB Plumbing came out and had to order some parts for my claim. Once those came in, they called me back but I was out of town for a week and the tech said to call him back once I get in. I did and they were here the next day. They did a good job and everything got fixed.
I called American Home Shield because we had an issue with the washing machine. The water would not go out. I wasn't initially pleased about having Sears come out because with them, a lot of things going out of business, I was skeptical. But they did well and they were okay. It took them a little longer though. When we had an issue with the heat pump, the guy that came out was wonderful. They also understood and they took extra care of us. They went out of their way.I did my research on a lot of the warranties and from my un... read more
I've had repeated issues with my refrigerator. One of the techs sent by American Home Shield suggested that I should just get a new unit. AHS didn't like that so they came back and got a new technician. Instead of me getting a new refrigerator, a new tech is fixing the same issue which costs me $100 every time he comes. Pretty soon, I can buy my own fridge with that cost.Recently, my pool had some error in its system. I submitted a claim to American Home Shield and they sent Breakthrough Pools. The tech from there has been v... read more
We had a quick response to our need and a knowledgable service technician. First time using the service, but not an emergency or major repair. Hope the future claims are as good.
The heater was steaming the water. It looked like it was gonna blow up when I turned it on. I called it in to American Home Shield and Penguin Pool Service came out. They fixed it and were really good. This claim was a better one. There have been some other ones that haven't been so good.
We had one incident about two years ago where we had a clogged toilet and so, the contractor came in and took the toilet off the mountings. They made a mess and never came back. So, I had to call another plumber to work on it. I just paid for it directly out of my own pocket so I was not happy with that. But the claims with American Home Shield has been okay for the most part. This time, the air conditioner was blowing regular air and not cool air. Keith Powell Heating and Cooling came out and it was some sort of a module go... read more
The AC was very noisy so I filed a claim with AHS and Affirmative Air came out. The gentleman explained to me why there was noise and what could be done to reduce it. Then, there was an issue with a leak so he fixed that. Also, we just moved in so I wasn't really very knowledgeable about the system and the controls and he went through that with me, which was helpful. Overall, I was happy.
Our icemaker was malfunctioning and although I have to wait for a long time, I called American Home Shield up on the phone. I'm old school and I don't deal with the computers. I keep insisting that I talk to a person. The wait was quite a while, but I put it on speaker and set it down 'cause I didn't wanna demolish my ear. The reps were fine. In fact, I'm very happy with that outfit. They said the vendor would be out by a certain period, and they were. Jack's Appliance came out and they were fine as well.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,094 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.