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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The air conditioner wasn't working and it was burning hot in the house. The claim submission this time was weird because two years ago when I had a claim, I called and talked to somebody, and then they said, “Oh, yeah, we'll get you scheduled. How do you want to pay for it?” Then, I gave the rep my credit card number. This time I did it on the computer and before it let me even take it to the next step and found out who was gonna work on it, it stopped me in my tracks and I had to pay first. I paid with my credit card, and t... read more
The compressor or the fan of our AC unit wouldn't turn on. My wife did a claim online as I was stuck at work. If she was able to do it, the American Home Shield site must have been pretty user-friendly. Within 48 hours, we were supposed to expect Doctor Cool. They provided a quick, easy, and efficient service. It was great. They replaced a capacitor on the air conditioning unit. The AC's like brand new now. We live in the desert so the repair improved our day-to-day operations greatly.
The oven was leaking gas. We submitted a claim with AHS and their service was very good. The guy came over the next day and fixed it for us. Other than that, I have six different houses and I had a different AHS experience in each one. But all of them were attended and I liked the kind of job that AHS gave me. Also, my son just bought a house in California and I would like to give him as a gift of 10 months of American Home Shield.
The fan quit running and the air conditioning unit didn't come on. I logged in on Home Shield's website on my phone and filed a claim. I was given three days to expect the contractors out and Airforce Heating & Cooling came out earlier. They were great. The tech came out and changed out the fan. It was 90 degrees in the house and he got it back down to 70, so it's good. Home Shield is worth it.
I was very pleased with the contractors that came out for our plumbing issue. They did very well. The very day that I put in the request at American Home Shield, I got a phone call that day. The contractors were supposed to come out the next day, but they had a breakdown with their vehicle. They called me and let me know, and so they came the next day. The contractor looked at everything, he let me know that he was gonna have to order some parts and he communicated very well. My issue was fixed. There was a process to it. Th... read more
Everybody that had shown up from American Home Shield was very professional. When my kitchen sink was draining very slowly, they sent out SAP Home Repair Services. A tech came in and he unstopped it and left very quickly. He was a very nice gentleman. He was able to do the repair the same day and he explained what he was doing and how he did it. Everything is working wonderfully.
I asked if the company that was coming would be the same company that worked before because that's who I wanted. We used Climate Masters the last time. They came, did the job and then they were gone. They were awesome and that's why I asked for them again. The company before them had all types of excuses and I didn't like them. This time, my air conditioner stopped working and Climate Masters came and got my stuff together. Home Shield is awesome too. I got the coverage and I don't have to pay a large amount out of pocket.
I had a second time fighting with Home Shield about my AC unit because it was leaking water. The first time, the issue was a compressor. But this time, something wasn't right. When the Optimo Air tech came out, he was there about 10 minutes and it stopped leaking everywhere. He even showed me what I had to do. He told me that I just need to vacuum it out once a year or every two years and I'm good. But I wish they had done that the first time when a different company had come out. I would prefer to have Optimo Air come out e... read more
I had an issue with my ice machine and American Home Shield sent Sears out. It was really amazing. Their guy came right on time and brought the part with him, which I was shocked. I went outside for a second to get some eggs for my chicken, and I came back in and he was done. He did it really fast and it works really well and everything's worked out great. I explained the issue to him. I already knew what was wrong and I was gonna replace the part myself. I had been dealing with it off and on and figured out it just finally ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.