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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Very easy scheduling services via online app.
Business response:
Dear Terrence, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Mariah
I really like that AMS responds promptly once a service request is placed. However, Their resolution process is very poor. We have the platinum plan and we put in a serice request over a year ago to repair the ice maker and water dispenser on our Samsung refrigerator. In 2022 3 different repairmen and plumber were dispatched and no one could repair it. After several months, we then called and spoke with a customer service representative and he asked if he could sent out another repairmen one last time. We agreed, the repairm... read more
Business response:
Shawn, Your review is concerning to me, and I'd like to know more about it. Please contact me a bestco@ahs.com so I can investigate this further.
I have peace of mind with reputable people coming to my home.
Business response:
Dionne, It's because of members like you that we continue to improve as a business. Please feel free to call us again when you need us. Sincerely, Mariah
This is a company that is very easy to work with, very professional.
Business response:
Eileen, Wow! Thank you so much for the feedback. We appreciate your business. Sincerely, Kim
AHS has changed. You have to go through too many channels to get information on the status of your repair service.
Business response:
Dear Mary, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
The work gets done, but not as soon as needed.
Business response:
Melinda, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Kim
I like having a home warranty. Both of my AC units went down. The air temps have been in the hundreds for weeks so being without AC was tough. The 1st Unit was still within it's 30 day call back to make sure everything is repaired. The 1st time the tech came our unit miraculously started working so per contract with AHS & with no proof it was not working the tech left. The unit quit working within 12 hours and I recorded via video what was happening. The 2nd time the service company came out it was a different group of guys ... read more
Business response:
Tammi, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah
Easy process that led to a reasonable settlement for appliance replacement, and excellent contracting of an installer for quick resolution of the situation. I’ve had previous experience with AHS years ago when I lived I; Houston, TX. They are beyond the best!
Business response:
Katy, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out to us again. Sincerely, Kim
The quick response to need repair or inspection. Someone actually answers th he for assistance. These things are outstanding.
Business response:
Dear Joseph, We greatly appreciate your loyalty to us and thank you again for sharing your experience. Sincerely, Kim
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 139,822 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.