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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I contacted AHS with an issue with 2 different appliances. They immediately had a service tech contact me to set up an appt. The tech arrived expeditiously, quickly diagnosed the problems and resolved them. Very happy with the service tech/company and AHS!
The little latch on my microwave wasn't latching, so the door wasn't staying shut. I did a claim online about the week of July the 4th and a lot of places had shut down for that week. Gilmore called promptly after the week of the 4th, but I didn't know if they were shut down that week or not because I didn't hear from them at first. When they came out a couple weeks ago, the guy didn't have the part for my microwave, so he tied it up with a rubber band. That worked really well and then the next week, the parts came in. He ca... read more
Filing a claim is pretty easy. I can either call and wait in the queue or I can go online and set it up on the computer real quick. I usually prefer doing the computer because it just takes a couple of minutes. For the most part, the contractors have been really good. There have only been a couple of contractors that I really did not like dealing with. When the AC unit quit working because the compressor went out, I called American Home Shield and they scheduled an appointment. Elite Heating & Air Conditioning was really goo... read more
The sensor wasn’t working so Alliance Overhead Garage Doors came out. Normally, it’ll take about two days for a contractor to come out but this one, they came right away. They were awesome. They fixed it and it’s working awesome. The repair made it way easier to open and close the door ‘cause it wasn't working without me coming out and pressing the button. The contractor was real knowledgeable too. My neighbor's garage sensor went out and I talked to the guy that was fixing it. He told me all the different kinds of stuff and... read more
Home Shield is a good company. They sent someone right away. The contractors have been good as well. Everything with 1st American Plumbing went fine. The tech was able to fix the problem and he did it quickly. He was very professional and he had a mask. He said that there was some buildup underneath the pipes from wear and tear in the water. He had to clear that out.
Sometimes, if I have an issue with the contractor that Home Shield sent out, it's hard for them to switch to a different contract. I had a washer claim and the contractor that they sent out took almost three months to repair it. And Home Shield would never switch to a different provider. If they assigned it to a bad provider, I'm kind of stuck with that provider for a very long time. But my AC claim was a very pleasant experience. The blower motor in the AC stopped so the AC was running but it wasn't blowing out. I called Ho... read more
The air conditioner cut off at some point during the day and I submitted a claim to American Home Shield on the website. I've used it a couple of times and it’s easy to use. The contractors came out the next day and it was a good service. It was very quick and efficient. It turned out that the drain pan into the condenser was overflowing and so, it did the automatic stop. The contractor cleaned out the drain that goes to the outside of the house. He was in and out in 30 minutes. The repair kept my air conditioning running mo... read more
The fella who came out for my garage door did an excellent job. He was very courteous, very kind and very helpful. The issue turned out to be two springs that were broken and the panel in the back of the garage door wasn't working, so he replaced that and made the remote work, which was fantastic. This was my first claim with AHS and my daughter helped me on the computer and we put the claim in online and we did it real quick. The service was excellent. So far, I was super excited. This was the first time I've ever had to do... read more
Every time we would do laundry downstairs, it would back up into our downstairs bathroom sink and flood our entire basement floor. The drain was not draining properly. I filed the claim and the technician was quick. They gave us a time of 1:00 pm and he called us early and said he had an opening so he came way before the 1:00 o'clock time.We kept having a different plumber come out through American Home Shield. We've had plumbing issues since we’ve moved in three years ago. They come out and snake the drain each time with th... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,430 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.