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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The AC unit was running constantly and it wasn't achieving the temperature that we had it set at. So, I placed a call to American Home Shield. The temperature outside was in the high 90s, so I know it was hard to get to that temperature because the house itself was hot. At the very least, it might have needed some Freon because it was blowing cool, but not really cold.It's impossible to talk to someone at American Home Shield though. I placed the service call online and they assigned a vendor that I didn’t want. I always wan... read more
The owner had not disclosed that the pool filter wasn't working and all he did was put a shock. As soon as we moved in, it completely went green with algae and everything else. I filed a claim with Home Shield and JWS came out within the day. They realized that nothing was working and replaced the majority of everything. It looks really good now. It was handled perfect.
The tech from Reynolds was a nice man. He was very professional. He told me what was wrong and showed me what he had to do and he fixed it. So far all the contractors that I have had had been wonderful. But I had one bad experience with American Home Shield. I wish that their notations are documented. Their agent's documentation should be a little clearer or followed up like it should be. I hope the communication between American Home Shield and the contractors would get better. I had to wait over a week for my hot water tan... read more
The guy came and he had to go get some parts. He was pretty quick. He was in and out of there and everything was fixed. He had to replace the water shut-off and the bolts that hooked the tank to the seat ‘cause it was leaking out of there and the master bedroom faucet for the bathtub water to come out. It’s always been a good experience with American Home Shield. I've had to call them out one other time for plumbing issues as well, and it was good. Filing the claim was super easy and quick too. They've always been very frien... read more
Everything went well with Water and Drainworks. The claim was submitted late in the week and it was early the next week that the guy came. We had a weekend stuck in there but it was not something that was critical. He arrived when he was supposed to and was wearing his PPE like we were hoping he would. He came in and identified what was wrong. He had the part on hand and fixed the issue.We've had two claims with American Home Shield and both of them have gone well. However, I would have probably liked a little more clarifica... read more
My AC didn't work, so I called AHS and Seabreez A/C & Heating came out. They looked at the attic and the problem wasn't with my air conditioning, it was the duct. There was something wrong with it, but they said it wasn't normal wear and tear. It was from an animal damage. So, I paid for the repair on my own because they weren't covering it. In general, I'm very happy with AHS because I have called many times for something broken in my home and they’ve been able to repair it. They did it in a timely manner, too. But maybe th... read more
I’ve had American Home Shield for almost a year and for the most part, submitting a claim is easy. But the service depends on the provider. Sometimes, it's smooth, quick and easy and sometimes not so much. I once had a problem with a washing machine that wasn't working and the provider that AHS found was unable to fix it. They kept saying they would come back and then never ended up fixing it. I ended up buying a new one because I didn't wanna deal with it. On the other hand, when the garbage disposal wasn't working and was ... read more
I had a plumbing claim with AHS and OKC Drainworks was able to get out the same day. The tech got the problem solved and it's still working. And the tech was a little more thorough than the guy who first came out. There was still glass that was stuck in there that the first guy didn't get out. I'm hoping that this continues to be good.
I'm satisfied with American Home Shield and I've been with them a couple of years. The contractor was on time and resolved the issue with our AC.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,096 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.