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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I saw the washer and there was a pipe connected to the wall. So, I found a lot of rust from out of the wall. The guy who came over told American Home Shield that there was no leakage. But obviously if we have rust on the pipe, then there would be some leakage. So, I didn't trust him. I called AHS and ask them to send the other company.AM PM was very professional. They not only found the leakage one place but they found even further problems, which were big ones. If they didn't get it fixed on time, I would've had big trouble... read more
I had a rekey done through American Home Shield and it was really fast. The contractor called within a day or two and set up an appointment. So, it went really smoothly. We’ve had American Home Shield since last year when we moved out here to a different home. It was the home warranty that the Realtor had suggested and negotiated as part of the sale of the house. They've been pretty responsive. I had some issues with my refrigerator and they came out really fast and they had the local contractor came out and repaired it. It ... read more
This is our second year with American Home Shield and the service seems to be reasonable. A couple of our outlets weren’t working and Mates Electric showed up when they said would. They did what they were supposed to.
I've used American Home Shield twice, and the past two times, I didn't have any problem with them. A & A Heating & Cooling came out for my AC and they were very knowledgeable about it. The guy said a lot of the units right here were probably put in the house since 2002. He also said there was nothing wrong with the AC other than it is old and it has been extremely hot sometimes. He did the best he could and he said there was nothing to fix. The unit was dirty and he cleaned it out and said that it would help a little bit. He... read more
Home Shield asked what the problem was when I filed a claim and within two days, I got someone online. They worked around my schedule, which helped out, and they made it happen. DNB Plumbing came out and had to order some parts for my claim. Once those came in, they called me back but I was out of town for a week and the tech said to call him back once I get in. I did and they were here the next day. They did a good job and everything got fixed.
I called American Home Shield because we had an issue with the washing machine. The water would not go out. I wasn't initially pleased about having Sears come out because with them, a lot of things going out of business, I was skeptical. But they did well and they were okay. It took them a little longer though. When we had an issue with the heat pump, the guy that came out was wonderful. They also understood and they took extra care of us. They went out of their way.I did my research on a lot of the warranties and from my un... read more
I've had repeated issues with my refrigerator. One of the techs sent by American Home Shield suggested that I should just get a new unit. AHS didn't like that so they came back and got a new technician. Instead of me getting a new refrigerator, a new tech is fixing the same issue which costs me $100 every time he comes. Pretty soon, I can buy my own fridge with that cost.Recently, my pool had some error in its system. I submitted a claim to American Home Shield and they sent Breakthrough Pools. The tech from there has been v... read more
We had a quick response to our need and a knowledgable service technician. First time using the service, but not an emergency or major repair. Hope the future claims are as good.
The heater was steaming the water. It looked like it was gonna blow up when I turned it on. I called it in to American Home Shield and Penguin Pool Service came out. They fixed it and were really good. This claim was a better one. There have been some other ones that haven't been so good.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,429 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.