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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
BB Lewis Plumbing was our designated contractor for a plumbing claim we had with American Home Shield. They did a good job and everything was fine. They said they would be here and they were. They found the problem and completed the job. The tech checked the plumbing and it was a seal that was missing from a drain pipe that made it leak. They had to cut a hole in the wall.We're having the plumbing company come out again for another issue that wasn't covered on Home Shield. We're gonna wait to get the hole in the wall fixed b... read more
I have been a customer of American Home Shield for several years. I have been very satisfied with their service and would recommend.
Fast response from AHS and their designed service provider. Repair seems to be working fine at this time. The $100 deductible is a little high for me at this time in my retirement.
So far, so good. The person that came out to do the service on my AC unit was very knowledgeable and polite. He fixed what he needed to fix. He had a mask on and made sure he kept distance.
The first time I did something online with Home Shield, I couldn't get it to work. I had to call in and it took me an hour on hold before I got somebody. Any time I call in, the hold time is extremely long. It's kinda ridiculous. Other than that, Home Shield has always been great. I just recommended them the other day to my son. We had an issue with the air conditioner and it was hot in my side of the house. It took a little bit longer to find something but I understand with the COVID and stuff. It’s summer. It was something... read more
So far, my experience with AHS has been great. I would highly recommend them to any of my neighbors and friends. The coverage has been complete. The quality of the repairmen have been above average. My only complaint is that the time it takes to repair items is always a bit delayed.
The work was done in a reasonable amount of time, and the technician was pleasant and professional.
Our heat pump stopped working and of course it was Friday on a very hot day in the desert. Our repair person arrived on Monday and had it fixed in about twenty minutes. I like that we don't have to blindly pick someone to do our repairs and worry about getting ripped off. We earlier this year had to replace our elderly water heater. It was also done efficiently.
The AHS website is good and it's easy to submit stuff. They were pretty quick and I got text messages, so it was intuitive. We had Water’s Edge come out for a plumbing issue and for the garbage disposal. The plumber replaced the garbage disposal within an hour and then he fixed the plumbing leak. Everything works now. A lot of people don't realize how to utilize the warranty. I didn't know that you can file multiple claims for certain stuff on one deductible. Also, some stuff you wouldn't think was in their warranty is under... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,096 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.