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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The claim was submitted to American Home Shield in the middle of the night and they called us back the next day. The guy from Doctor Cool handled the issue with the motor very well and he had it fixed in no time. There was also one time when my washing machine broke and the person who came out said that he couldn’t fix it. I got nothing else out of it. He told me not to put a lot of water in the washing machine when I washed. That was the time we were disappointed. He just left so, I went out and bought a new washing machine... read more
The microwave completely went out. I called American Home Shield and said, "The microwave isn't working. I think it's a power issue." So they sent the electrician. The electrician came and tested all the outlets, and it wasn't a power issue. He said to just call American Home Shield and they'd reassign it to a microwave appliance fixing store. Appliance 911 came out and was very professional and he got the work done. He tested multiple things and found the problem, and it's been working since then.
We had a little misunderstanding on the first appointment the contractor made. I thought they were coming on Monday and they thought they were coming on Wednesday. They apologized and scheduled it. The guy came out the next day and did the work very quickly. Everything was done to our satisfaction. The toilet was leaking so the valve in it had to be replaced, which was easy. Then with the water heater, a thermostat needed to be adjusted. Another issue was in the kitchen, the hot water faucet was stuck and wouldn't move. It w... read more
The contractors that came for our AC unit were great. They were on time. The guy was not wearing a mask though when he came to the door, and that bothered me a little bit. But he had the part that he needed on the truck, fixed it and was gone in 20 minutes. I was perfectly happy with what he did, and he offered me the part if I needed it, and it was like, "No, please." Sure looked like a little-used can. But he was very polite and very nice. So far, our experience with AHS has been great. The contractor was there that aftern... read more
We used to have Sears but they just kept up and up in price. Soon, I could buy a new item for what I was paying them but that was when I was working at the firehouse. I'm retired now, so I said I didn't need them. I started looking around then I decided that maybe I needed a home warranty and I signed up with AHS. So far, the contractors that they sent out have been excellent. Recently, there was an issue with our refrigerator on the outside. You can get water or ice by putting your glass up there, but something happened to ... read more
My water heater claim was handled beautifully. It appeared that it was leaking but I didn't really know so I let it go for a while and when it was obvious there was some water coming from someplace, I placed a service request with Home Shield. A gentleman from A&G came out and he was very cordial and professional. He indicated he thought it might be that little piece on the top and he changed it. I waited a couple of days because I wanted to make sure there was no water coming from any place and it eventually dried. I had pu... read more
The icemaker stopped making ice in the fridge. That was my first claim and it was pretty easy to do everything online. I submitted the order, and within two or three days, Home Buddy Appliance Repair was there. The tech fixed it right there and then. Home Shield's process is working.
The people that I bought the house from had their warranty through American Home Shield. I was researching a home warranty company before I knew I had one and so I'll just keep them since they're paid for for the year. I ended up needing it because I freaked out when the light thing happened. The guy from Jaeger Electric came out and confirmed what was wrong. He fixed it and left. He was wearing his mask and that was very much a good thing. It was quick, painless, and fantastic. I like how quickly it was responded to. I also... read more
Something burned out in the microwave and the contractor needed to replace the circuit board. Then, when I ran the icemaker, some of the parts fell into the ice into my cup. It was broken and they just replaced the whole little box that the ice falls out of. Express Appliance ordered parts when they came out. They said it was supposed to be delivered to my house, so I was not to open the box. I waited for two weeks but I hadn't heard anything. I called American Home Shield and it took me 45 minutes to an hour to get through ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,429 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.