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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had one incident about two years ago where we had a clogged toilet and so, the contractor came in and took the toilet off the mountings. They made a mess and never came back. So, I had to call another plumber to work on it. I just paid for it directly out of my own pocket so I was not happy with that. But the claims with American Home Shield has been okay for the most part. This time, the air conditioner was blowing regular air and not cool air. Keith Powell Heating and Cooling came out and it was some sort of a module go... read more
The AC was very noisy so I filed a claim with AHS and Affirmative Air came out. The gentleman explained to me why there was noise and what could be done to reduce it. Then, there was an issue with a leak so he fixed that. Also, we just moved in so I wasn't really very knowledgeable about the system and the controls and he went through that with me, which was helpful. Overall, I was happy.
Our icemaker was malfunctioning and although I have to wait for a long time, I called American Home Shield up on the phone. I'm old school and I don't deal with the computers. I keep insisting that I talk to a person. The wait was quite a while, but I put it on speaker and set it down 'cause I didn't wanna demolish my ear. The reps were fine. In fact, I'm very happy with that outfit. They said the vendor would be out by a certain period, and they were. Jack's Appliance came out and they were fine as well.
The air conditioning wasn't working, so Weatherwise came out. They handled it pretty well. They got out here pretty quickly, too. American Home Shield's claims process is easy. You just do it all online. Last year, my AC went out, and the people they were using couldn't get here for a week. So, I had a problem with that. But this year, when I had an issue, they came right out. They had somebody come out and fix a leak in a pipe that I had last year as well, and they were supposed to give me a quote on getting the ceiling fix... read more
Following a service request for a garbage disposal issue, American Home Shield had CNJ Services do the work. When I called them the first time, the garbage disposal was making noise when we turned it on. But the water wasn’t going down. It wasn’t working. CNJ came out and they replaced the garbage disposal. But anytime we would turn it on, water would be shooting up to the ceiling in the room on the left side of the sink. The day after, I opened another ticket stating that the work wasn’t done right.The same company had to c... read more
One of our air conditioning units was leaking water and the other one wasn't getting cold, so I called American Home Shield. We've used them for a long time and their contractors usually come out within a few days. Frederick Sheet Metal fixed our air conditioning units and the service was excellent.
A couple of power outlets went out. Sunbelt Electric came out and they checked with the time they said they were supposed to be there. It was a range from 10:00 to 1:00. The tech got there around 12:00. And then, Sunbelt Electric figured it out and pretty much took care of it. We told them where it was and it was not even half an hour. The tech checked them all out to find out one of the cords in one of the outlets was bad, and that was causing the problem. We bought a new cord, just plug it and that was it. Everything was f... read more
I wasn't getting air in certain rooms. I live alone so I only use one air conditioner unit. The young fella from May Heating and Air came out and checked my air. He was a very young smart guy. I was using the top AC and he told me that I needed to use the bottom as well. He turned that one on and said to just leave that on. He made sure that the vents were turned properly. I appreciated him and he showed me how to turn my blinds and how to get air. He had his mask on too. I noticed a difference in that room where he turned t... read more
I submitted a claim to American Home Shield through the website for my ceiling fan. I like the website. It's always worked. As far as when to expect out the contractors, it's always very instantaneous so my expectation was that it would be and it was. #1 R & R Electrical Allstar came out for the ceiling fan. They were great. Everybody's always been great. I've never had any issue with any service provider through AHS. I have two houses and it's been seven years that I've been protected with AHS. Working with them has been ex... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,429 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.