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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I submit my claims online to American Home Shield, which is easier for me. The contractor, Benak’s, was awesome. The technician came over and got the service done. He knew exactly what he was doing. That was the second time he has been here.
It was the first week of my warranty with American Home Shield and online wouldn’t work for me so I had to call customer service. That was a bummer because there was an hour hold time but the rep was amazing once I talked to the service person. They said that I needed a little more time but I had a claim last week and I was able to file it all online so, it's working now. The contractors were very professional and since they’ve been out, everything’s great. American Home Shield’s customer service was excellent and responsive... read more
The air conditioner broke last Monday night. I called AHS on Tuesday and the techs from American Air Conditioning & Heating came on the same day to check it. They came back on Wednesday to take the broken part out and they're supposed to be here today between 8:00 and 11:00 to fix it. This is my 11th day without air conditioning in Texas and I called the contractor twice to follow up. We had to stay at the hotel for five days and I'm surprised they're not here yet. They said between 8:00 and 11:00 but my house is already 88 ... read more
very quick response, well qualified tech, well worth the price of the warranty. Job completed in a timely fashion with excellent results. Had another company check out system and told me things needed fixing that worked well. AHS tech was honest about issues
I submitted a claim to American Home Shield for my AC unit and their techs from Always Air came out. They tried something and it didn't work. I called them back and they came again to try and fix it a second time. They did that and they were solid. They did a fine job. I like AHS's service so far. Every time I've ever had to call them everyone from there has responded professionally, came out and fixed whatever was necessary.
My oven stopped working. It wouldn't hold the temperature. I was not sure what was going on so I submitted a claim with Home Shield. I did it online. And then. the tech came out the next day. He was super helpful and respectful. He got everything done quickly and talked through it as he did it, which was nice. Everything seems to be great.
We had a clogged drain, so Harvey's Plumbing & Drain came out. There was a plumber and there was them. We had a clogged drain and so then they were able to get it unclogged. They were pretty efficient and did a good job. The contractors, overall, with American Home Shield were pretty good. I had one I had to complain about a while back and they revoked the agreement they had with him. He didn't seem to want the job. He didn't wear a mask when he came. This was back in April. The attitude plus without the mask, it just didn't... read more
The claims process was super easy. I got online and told Home Shield I had an issue. Within five minutes, they texted me a phone number to call the contractor. I called the guy and he was out two minutes later. All American Plumbing came out and the tech was very knowledgeable. He jumped right in and took care of it. He was in and out in half an hour. Everything went good. I was fully satisfied.
My son has American Home Shield, and he told me we ought to sign up for it. Now, we've had them three months. One time, my dryer was making a screaming noise and the oven didn't work. I turned the claim in through the computer on Monday, and Star Services said they'd be out here on Friday. When the guy first came to troubleshoot, I wasn't impressed with him. When the same guy came back, he had an entirely different attitude and he did a very good job. They fixed my stove and my dryer.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,096 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.