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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The tech explained everything that was taking place. He called me down to show me what the issue was and what needed to be replaced. He gave me two different options of how it could be fixed. Fortunately, the one that was preferred is how it was done because we had a choice of it that if he couldn't fix it in the house, he'd pull it out to bring it to the factory and we'd go seven days without AC. We were very happy that he was able to get the part and fix it on site within an hour. Everything went very well.American Home Sh... read more
I had a fire in the kitchen and I couldn't get it to go out. I called the fire department and they came out. They told me there was a short in the element in the oven, so I called American Home Shield because my warranty covers all my appliances. I held on for 50 minutes on the phone and I was not happy. But once I got to somebody and got over my anger, everything was good. The rep I spoke to was nice, then they contacted the contractor and sent me an email telling me when the techs would be there. And they gave me the numbe... read more
I've recommended American Home Shield to my daughter and my son and they picked up on it. I couldn't think of a bad situation with any of the contractors that I've had with AHS. They've done quite a few things around the house here and everything's done well so far. There were a couple of things that we went back and forth about, but if it ain't broke, they're not gonna fix it and I can understand that now. I've gotten used to that part of it. Water Tight's been good too. There's no problem with Water Tight. They gave me som... read more
The air conditioner was leaking water a lot of water. I submitted a claim online and they said the contractor would come out in the next 24 to 48 hours. It did happen that way. The tech came and he fixed the tubing. It was good. The contractor was great and so nice. The tech wanted to come inside but we weren't comfortable with the whole COVID-19. He was very respectful. He told us what to do inside and walked us through the whole process since he couldn't go inside to check to make sure things were right inside as well. It ... read more
The guy from #1 Garage Door knew exactly what to do and he was really sweet. My car was also trapped and he was able to get that going pretty fast. It was great customer service. Everything was smooth and the experience was wonderful. American Home Shield has been great, overall.
My recent claim experience with AHS went very well with the gentleman that came out to fix the dryer. I couldn't get the dryer to heat. He said it was not broken. It was the utility panel where you have all controls that turn the power off and onto your house. He said I needed to have that replaced. He went in behind it and did something, and it's perfect.I had a water heater issue and that had been resolved. I went without the water heater for a couple of weeks because maybe a communication thing or a timeline that was invo... read more
I had a toilet that was stopped out. The tech from InterTech Maintenance Group was very personable and accommodating, just everything I would expect out of one of them. Also, he wore gloves and a mask, and he didn't get too close. Everything went great. Everything was fixed. Home Shield's service has been fine.
We have been with American Home Shield off and on since 2011. The only time we haven't been is when we moved into a new house and we had a builder's warranty. It was for a short period of time and they only had a $700 limit to replace the hot water heater, which is not significant. I stayed with AHS because their coverages are good. I like that they don't have limitations. AHS is also very quick to respond. We've never had them deny a claim or not repair something, so we were very impressed. They are also very professional. ... read more
I've just had Home Shield for about a year and on the recommendations of my daughter. She has had them forever and she always bragged about how good they are. My husband and I are getting older and we can't do as much as we're able to do in the past. I got the basic package. Our heat exchanger is on the roof of the garage. Our split system is outside. There is a hose that runs from the heat exchanger to the split system that drains the water out. However, it wasn't draining the water outside. We have a big puddle out there a... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,096 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.