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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an issue with the toilets and filled out the form online. Advanced Home fixed it and everything is fine. The toilet flushes now.
Lone Star Water Services came and they were fast. They got done everything they need to get done. I've had American Home Shield for about 15 years and I stayed with them because things are expensive and their process is easy. Something would break at 2 o'clock in the morning and I just go in my computer and type it up. Somebody calls me the next day and I spend $75 as my copay. Most of the time that's all it's gonna take. They give me peace of mind. We've recommended them to my sister-in-law, brother-in-law and several peopl... read more
I have American Home Shield on my home and I got it for another, so I have two policies. My brother has it for a home as well and over the years, we appreciate it. There was a time when my air conditioning went out and when I got TJ Morgan, they called me the next day. I didn't have to call back and say I hadn't heard from them. They called that afternoon and said they'd be there the next morning. They also called when it was 30 minutes out and said they were on their way and then I let them in. The guy came in and he had to... read more
I like American Home Shield's website. It works good and that's all I ever use. I filed a claim and they said I could follow up or I could just call. I called Douglas Mechanical and the people were real nice. They gave me a time. In fact, they installed the air conditioning unit on the Fourth of July holiday which I thought was pretty cool. The sales guy was real good. He walked me through it. It wasn’t that old of a furnace to replace it so I was kind of questioning the replacement. But the guy went through and explained ab... read more
Our air conditioner stopped working about 10 o'clock one night. We called American Home Shield the following morning and they scheduled with an HVAC company. When we checked with the HVAC company Wednesday morning, they could not get a serviceman out to the house until Friday which was unacceptable. We had company staying with us and it was 90-plus degree weather. I have cancer and I can't be easily moved to another location.My wife called American Home Shield back and told them that was not gonna to be acceptable. We needed... read more
The initial issue was a leak in a pipe. I couldn't get water to my upstairs bathroom and we thought it was a leak. Super Rooter came and fixed it right away. They were very pleasant. They even weren't afraid of our dogs. They have done well for us. I submitted another claim because our garbage disposal went out. I did it through the internet on one of them, and then I called in on the second one. I recommended Home Shield to my daughter and son-in-law.
I put in a claim for the garbage disposal that wasn't working. It was leaking underneath. It was easy and quick to submit the ticket online. The tech came the next day. He was very professional and he explained what he was doing and why he was doing it. So it went well.
The air conditioner didn't work, then I went online and submitted a claim with AHS. I always forget the password, so I went around the passwords. But I was still able to get the order. Still, I always have a problem or have a question to get them on the phone and I'd be waiting two hours on the phone. But at the time, I was working because it was midnight and I knew that the AC was broken and I wanted to go first. I still got the service three days after, though. When the people from Integrity Air Conditioning called, I told... read more
LA Standard HVAC did a great job. They explained to me what the issue was, and what stuff is covered by the warranty and what isn't. They figured it out pretty quickly. Less than 15 minutes. The things I thought that were covered weren't. That's fine. The problem had to do with installing one of those smart thermostats. That's not part of the coverage so I paid separately for that. The tech put in the thermostat. Everything works. I received prompt service from Home Shield. They kept me up to date, the contractor showed up o... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,096 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.