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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We've lived here 16 years and we probably bought American Home Shield at the beginning of 1988. Recently, we had plumbers come out and check the disposal. It was a timely response. They came out very quickly and after they messed around with it, they said it was okay. They told us some things that we needed to do to maintain it and left us some stuff to put in the disposal so that it would run better and stay in better shape. We had another visit on the air conditioner. We have a third unit that is 16 years old. We replaced ... read more
Thanks for helping us. Love the service. Contractor showed up the same afternoon. Problem corrected and AC working great. We have used AHS for several years and have recommended the warranty to several friends and family. Will never buy another house without them.
It sounded like our air conditioner unit was going to come down. We could hear something rattling inside of it and it kept getting louder and louder. We submitted a claim with AHS and they sent out Arizona Diversified Air. By far, from a lot of the companies that AHS sent us, they were the best. They said that they were going to be coming at a certain time, then they said that the tech was available early and asked if if he could come in earlier. We agreed and when the tech was here, he knew that he had to get pre-authorizat... read more
American Home Shield has been great and I love them. It's so easy to submit a claim. I just go in and follow their system's prompts. I put in the choices they give me. If those don't relate to my problem, their system gives me options for "other" and I can still indicate more. Recently, they sent Indoor Quality Services for my AC claim. They handled it very well. My husband had already called out another person to service our unit. Still, Indoor Quality came out and checked it to make sure the job was done correctly. I have ... read more
I submit claims to American Home Shield over the phone but I did the first claim online and it was easy. This is my first home, so A-US Air was the first company that we had gone with. They were good and I like them. They were busy so they couldn't get to us right away. So, I understood that. But they were still quick considering the situation that we were in where every single little thing went out. But when we needed somebody to come and install the AC unit, AHS said that there was only one technician in the area who could... read more
The air condition unit was making a loud noise and I called American Home Shield to submit the claim. I was told to expect the contractor within 24 hours. They set it up and then, Absolute called me and set up an appointment. They were early and they finished in less than an hour. They replaced the fan motor and fixed it in a quick amount of time. Everything is good.
My wife submits the claims online, gives the credit card number, pays the deductible, and within minutes or an hour, the prescribed subcontractor sends a text or a call and it was cut-and-dried. When we moved in, there was a bad thermostat not seen by the home inspector and Mr. Cool came. Home Shield has a list of different people. They called Mr. Cool and they came out and put in a new thermostat in. It was pretty painless. Recently, the unit kept running in the middle of the night. It wouldn't get down to the thermostat se... read more
Submitting a claim to American Home Shield has been simple. You get online and type in what your problem is, and then they'll call you in about an hour. The AC wouldn't stay cold, so it just ran non-stop and it would get to about 85 degrees. The technician came out, cleaned something off, fixed a bunch of stuff and ran some more charge in the unit. It has been working since. When the pool filter needed to be fixed though, it took over a month to get the part. The technician said he was waiting for it to come in. Then, he tol... read more
There was no air being sucked through the return duct. I filed the claim online through American Home Shield and it was a lot quicker than getting on the phone. As soon as I did the claim, they submitted who was gonna be the contractor and their phone number to follow up with him if I wanted to. The contractor contacted me within the first four hours. They came out and gave me the diagnosis right away. Unfortunately, they weren't able to fix it because they had to get authorization to make sure that the work was covered unde... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,353 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.