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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Arrived when scheduled, a big plus in my book. Fixed leaks very quickly, very satisfied. They noticed that another line may soon start leaking and wanted to fix it but could not get anyone to approve it, which will cost me another service fee.
I've had American Home Shield for about 18 years and I don’t use it several times but it’s worked for me. I’m satisfied. Express Appliance fixed our issue. The problem was the microwave didn't move. The dryer's belt was broken. They ordered the belt and came to put it. They fixed it.
I did a claim with AHS to have someone come outside and look at my pool. I did it online and their website was pretty good. Then, I got a text message about when the contractor would be out. The guy from Expert Pools who came out was amazing. It was not just the professionalism that was outstanding, it was his knowledge and work ethic that really blew me out of the water. There was a leak and he fixed it. Then my filter wasn't filtering properly and he fixed that, too. He fixed the backbone of the issue in the pool and since... read more
The AC wasn't blowing cold so we called Home Shield and we were really impressed with the customer service. The rep I spoke with on the phone to schedule everything was really friendly and efficient. There wasn't like a long wait time and all that stuff that’s so frustrating. Also, they were really accommodating with scheduling. It was a really good experience. Aerify was here within an hour. It was awesome. It was the first time we used Home Shield and I like that we can just pay 75 bucks and be able to get something repair... read more
My recent claim with AHS has something to do with my heating system but not the heater itself. It was leaking water. I submitted the claim over the phone to AHS. The technician went out and was able to fix it. It was a clogged hose, so he was able to unclog the hose. Everything worked out fine. The other claim was about the heating system. The thermostat was not coordinating with the heating system and the contractors fixed it. The reps at AHS have been very friendly and efficient.
I called in my claim on a Sunday and the contractor came out the next day. I was shocked by that. The contractor was incredibly fast. The work that they did and the speed of service was excellent.
My clothes dryer was making a horrendous squealing sound. The Sears guy beat the window that was given by about an hour. He was really professional and did a great job. This is my first claim with American Home Shield and the process was way easier than I thought it would be. The only thing is I was looking around on the website, and I couldn't find where I could actually talk to a person if I needed to. I'm a little preferential to being able to speak to a human being if I need to.
Myers Comfort came out for an AC claim and they did well. The technicians were on time and were very helpful. They were both very polite and worked hard in the sun in the hot weather. The upstairs unit wasn't cooling, and they fixed it Friday. Then, they came back today because the downstairs unit stopped cooling and they fixed it yesterday. Both air conditioners are working. They had to add Freon to both. We’ve been with American Home Shield for five years and I like that this last time was a quick response from the air con... read more
I've been with Home Shield since February 2018. I got it when I purchased a house as part of the purchase. And then I had some issues almost when it was up and the contractors come out and handled it very well, so I continued to keep it. I always talked to the techs and they're fine with doing it through them. That's always my concern -- are the people being compensated enough by them? They all seemed fine with it. And I've had several issues, different things, water heater. Home Shield has been good.However, I have some dou... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,092 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.