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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Appliance Tech came out a few times. They repaired our washer and dryer and then I had another time where they came out and repaired my dishwasher that wouldn't come on. I liked them so well, we had them have dinner with us a few times when I was cooking dinner. They go out of their way to accommodate and take care of the problem. When I submitted the claim, I called Home Shield, spoke to two people and they were very helpful and nice. I was told someone would be in contact with me and they’d make the appointment set up, whi... read more
I’m happy at how fast it is when I file a claim to get something done. It doesn't take American Home Shield any time to text me back, and it doesn't take any time for whoever they dispatch to come out to fix whatever needs fixing. One time, the toilet in my main bathroom was backed up. I had some folks staying here and they did some stuff down there that they should not have. When you flush, you couldn't flush what was the contents of the toilet down. I made a claim online at nine o'clock that evening, and 10 minutes later, ... read more
The fridge wasn't dispersing the ice. I called Home Shield. "Which credit card are you gonna use?" That's what we all did. And then the next thing I knew, they said they would send me somebody. GE Appliances called me. I told the tech I was home. He just showed up and that was it. They did a good job. However, whoever replaced the part or fixes it, Home Shield said it was 30 or 90 days. But the next day, even with just five minutes, "Oh, you passed the warranty. You gotta get charged another $100." There's no leeway on it. A... read more
Good customer service and problems with the unit were fixed
American Home Shield honors everything on their contract. Even though it's higher than everybody else, everything's been working and I had no problems with them. Recently, the plumbers that came out for our claim were really good. They were able to fix it in one go.
It took the contractors five visits, but they finally got the washer and dryer fixed. It was a tad frustrating. The guys were all nice as can be but none of them could figure out what was wrong. Everything that they said was probably wrong. I called those people out twice, and it still wasn't that problem. They finally figured out what it was so they finally got it done. It took a long time. I wish they would have fixed it the first day. It was multiple different people that came out. Normally, American Home Shield's contrac... read more
I haave recently experienced several need for repairs. All have been handled well. Original response is prompt adn repairmen have done a good job.
I submitted an AC claim with AHS on a Monday and CTR Services came out on Wednesday. They were on time and got everything all squared away for me. My air conditioner is running perfectly fine now. I had one AC guy come out before this and he didn't have what he needed to fix the problem so I had to wait another day. It was really hot so I had to go someplace else to sleepAlso, there are other things that could be covered. When I signed up the second time, the guy told me that my septic was covered under the new policy. But w... read more
Recently, the appliance was not heating and it was the heating element. AHS sent Lubbock Appliance Repair out and they handled it very well. They were very expedient on getting that fixed. Last year, we had the heating unit installed with one of American Home Shield contractors. They used Absolute. Other professionals that came in to service were telling me it's not an approved unit because it's very big. We've already had a gas leak from one of the pipings. But overall, I have enjoyed AHS. The company itself has been very g... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,092 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.