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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our air conditioner stopped working, and it was close to 90 degrees in our house, and we have two small children. We ended up having to call and file a claim through American Home Shield and they got us ahold of a local company to come out and assess our air conditioner. Southern Air Conditioning and Heating came out within 48 hours. It was our capacitor that was broken, so they replaced it and almost immediately, our AC started working again. It was fabulous. They were very efficient and quick.
American Home Shield is a good company. Before them, I was with another company for about a year and they were completely useless. American Home Shield is a lot better. Recently, Expert Pools came out and their service was wonderful. The guy was so polite, knowledgeable and helpful. It’s rare for you to find people like that. We were all pleased with him. He taught me some things and gave me some pointers.
The two times that I've had to use Home Shield was for a garage door and the plumbing. Both times, whoever they contacted, was in contact with me. When we call in the original report, whoever answers the phone on their end is professional and nice. Recently, Accurate Plumbing called me as soon as they got the message and made an appointment to come out and see me. They were here, worked on it and fixed it. We had to call them a week later because it still wasn't quite enough, and they came back immediately. The people were n... read more
Loved the service, I had an issue with my heat so I called American Home Shield and they sent someone out to check it, it turned out that the furnace can not be fixed, so they replaced it and all I had to pay for was the chimney cause that is not covered
I've been with American Home Shield for a year and a half. Then I stopped it after switching over to Choice for about three months. It didn't work out with them, so I switched back to AHS. I've had it since then, for seven months. The AC was leaking water from the air condition pump. The contractor came and exchanged the part out. I was very impressed with this last time because they were so quick in correcting it and fixing it. For the particular item, they gave me the date within a couple of days, but it was a week before ... read more
I had a clog in the toilet and in a kitchen sink, and Air Pro Master handled it beautifully. They came out and took care of it within a few minutes, and we're still good. One of American Home Shield's contractors is the same company that maintains my pool. I'm really pleased for the fact that I had a couple of issues with the swimming pool equipment and they allowed me to choose that one to service the pool also. I like that a lot.Submitting a claim over the phone is torture but doing it online is easy as pie. I would like t... read more
One day, we were cooking and we smelled something burning, and our oven just went out. It took a while for the part to come in when we submitted the claim to AHS for it. But it’s a Kenmore oven and I don’t know if they even make Kenmores anymore. So, that was really not American Home Shield’s fault. Once the part came in, the contractor came right out. He said that part was supposed to be there around Friday. He asked if it was okay if he came Sunday and he actually came out on Sunday. He fixed it and explained everything to... read more
I found my outlet were extremely hot. I submitted a claim online and then Hopwood Electric came out pretty quick. The guy was super knowledgeable and very helpful. It was my first time using Home Shield. So far, so good.
I had a bad experience with my previous insurer but I’ve had a good experience with AHS. I've used AHS twice now and the contractors were very responsive.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,092 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.