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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield has been very responsive when we've called with a problem. And they've assigned somebody to get out here. So, I'm very satisfied with it. I like the protection of being able to get what would be a major expense covered without having to do it all out of pocket. The water was leaking out of the ice tray and getting down into where the food is and all over the front of the refrigerator. The repairman from Appliance Repair Experts told us that there had been a recall on the icemaker in this refrigerator.
All Air Heating and Air Conditioning have gone to our house. It's the third service that they've done to our house for our HVAC system. They're wonderful, professional, courteous and on time. Also, the customer representative from American Home Shield was Grace. She's on-point. I had to give her a call just to advise her at the time, and she gave me the notice of when the HVAC tech would be showing up to the house. So, everything was prompt and professional.Most recently, we had a frosted AC air line on the Freon system. The... read more
The claims rep and the contractor were excellent. The repair on our AC made everything better.
I filed an AC claim with Home Shield and the phone call back was within a couple of hours. Then, Controlled Comfort came out the following day. It's pretty hot around here in the desert and that was a pretty quick response with everybody having problems. Also, the technician was great. We weren't able to really find out what the problem was with the AC. It shut down for a number of hours the day before he came out and he couldn't duplicate the conditions but he serviced it while I was here. Controlled Comfort was good and th... read more
I had two people coming in for a claim I had with American Home Shield. The first contractor who showed up looked at the heater and immediately assumed that the furnace had been broken for a long time. I contested the contractor’s decision. A second one came in and he was surprised that the first contractor wanted to replace the whole unit, which I never asked for. I just wanted the thing to be fixed. The second guys took care of it and did a great job. They replaced a motor and a switch. It was fixed the same day. I don’t k... read more
American Home Shield has responded really quickly. I'm really happy with the process. J-Tech Mechanical did great. I got a call pretty quickly after the work order was submitted. They scheduled and then did a follow up right before the individual was to show up. I've had it for about two years and my son has had it for seven years. He has really gotten good service out of a couple of different homes he has owned. But Home Shield does not offer preventive maintenance programs for HVAC systems. They should make a contractual a... read more
The capacitor that runs the motor on our AC went out. I filed a claim with AHS and Always Heating & Cooling came out. The tech had to replace the capacitor and he had one with him when he came out. He was able to complete the repair that same day. The unit is working a little bit better than it did. I could tell it was making like a very strenuous, hard to run noise and now, it's running smoothly.I've had AHS for a year and a half. They might have been who I have when I first bought the home, which is going on three years. I... read more
A friend of mine that I work with was telling me that she was having issues with something in her house and she was telling me she had a home warranty. I thought that you only had a year when you purchase your home and she was telling me no. So, I went online and American Home Shield had the best price and I liked their overall rating. There were a lot of other companies out there but it was the one that I felt comfortable with.The circuit board went out on the microwave and I went online to let American Home Shield know. Th... read more
American Home Shield sent Mr. Rooter Plumbing for the garbage disposal. There was no power to the garbage disposal. I did the claim online. The website was good, and I was given a three hour-window for the contractor to be here. Since the repair, everything's been good so far.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,343 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.