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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I signed up with American Home Shield somewhere in April, and I'd have to have a 30-day waiting period. I've had one claim and they've been good. They took my claim late in the evening and gave me instructions. I called in the morning and the guys were here by 12 o'clock which was great because here where we live, it gets to 120 easily. They spoke to me, went out and did the job, and afterwards told me they were done and left. They were professional. They found something that was wrong and repaired it and our air conditioner... read more
It was to setup an appoint and the tech showed the next day ahead of schedule. He was polite and knew exactly what he was doing along with getting the job done.
I had to close our door manually because it wasn't closing. The contractors that came replaced the sensors. It is an old door, so the spring needs lubrication. They took care of it and it has been working perfectly since I got the service. Submitting claims to AHS is not a problem because I can always do that via the internet. The difficulty is finding the time that they can come on my schedule usually, 'cause I have two jobs and I'm hardly ever home. My sister that lives with me is disabled, so she cannot attend to whoever ... read more
The water heater was leaking and I had slow hot water flow. Service Mechanical came out and the tech checked everything. He determined that whoever made some changes to the piping, the pipes were incorrect. However, the contractor told me that the claim was denied because they didn't cover people's work that was done on something like that. Home Shield didn't let me know that the claim was denied. I had to find out from the company. I did not got any feedback from Home Shield. But other than that, it wasn't a long drawn out ... read more
I feel comfortable with American Home Shield. I haven't really used them but I have them because I'm the only one at home. I have to have somebody that can help me. I had a friend that had them, and she loved them. I didn't know anything about them and that's how I got them. They do well and everything with them has been great. They always will ask me if I have a question. The fees are good too. I only pay $60-something a month. When the air conditioner wouldn't come on, the contractor came out the very next day so that was ... read more
Everything was great when the contractors came out recently for our claim with AHS. The problem was a hole in the pipe from the kitchen and it was going down to the front door. The contractor was great. He explained it, did his job, didn't take long to do the job and was very helpful. The service of AHS is beautiful. We have another claim. We noticed the problem with our air conditioner on Saturday morning and we called American Home Shield and they sent somebody out on Monday. He had it working. But he also had said that it... read more
Submitting claims with Home Shield seems to be okay, but in the description of what the problem is, have a comment field so you can write out specifics as to what is going on. We used them once for our rekey and then now for the air conditioning. Both times were good. The guys from Metropolitan Heating & Air were awesome. They knew exactly what to look for. They checked out my main unit for me as well after I said that I thought there might be something there. The issue turned out being a blown capacitor. They were in and ou... read more
I have had to call my home warranty program American Shield twice for service repairs. The companies that were sent were very professional and was able to repair the problem.
Home Shield is a pretty good company and I’m very glad that I have them. My garage door didn’t work so I called American Home Shield and they sent Alliance Overhead Garage Doors and they fixed my door. They were fast and very good. Everything has been working perfectly since.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,093 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.