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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I did the request online and Dimitresse Construction got back to me within 24 hours. They then came out and it went very well. The guy had to pick up a part that went inside the toilet tank, something like the flap or the other part, and he did so. He came back the next day and he fixed the issue. He had a mask on the whole time and he also showed me where the main water valve is in the apartment, which I didn't know which one was. There was one for the HVAC, the hot water heater, and then the water to the sinks and toilets ... read more
The light to the ceiling just stopped coming on. It was not working. I submitted a claim through American Home Shield's website. I didn't have any issues submitting my work order. So, I was fine with it. When I submitted the claim, they sent me an email and a text also. Something popped up on the screen, and then I received a text message on who was coming out and the timeframe for them to be contacting me. Moen Electric went on and contacted me that Monday. They were great. Everything is working perfectly, too. They replace... read more
American Home Shield needs to be careful who they're sending out. They have to be reputable and they have to make sure that they're good quality. Sometimes the service people that they send out are questionable. A lot of times they'll just clean something up or put a band-aid on some of the problems versus changing out the parts. That irritates me in some ways. But for the most part, they've fixed pretty much everything I've asked except for the electrical.American Home Shield had electrical people come out in the house I ju... read more
The compressor on the air conditioner was not working and the contractor, World Class AC, replaced it. Then, there was an issue after they replaced it, so the guy came back out and fixed that problem. I also had a plumbing issue in the laundry room and American Home Shield had someone come out and fix the valve, which was fine as well. Submitting a claim to AHS was easy because I had other questions about other things and I was able to call them quickly and get it resolved. They are the only company that I've been dealing wi... read more
Air condition repair visit included cleaning the coil. The work was done very professional and it included two visit one to diagnose the problem and check to see if it was cover by the insurance and the second visit was cleaning the coil. The air condition is working fine now.
I've used AHS a few times. I just had to pay my deductible when my dryer went out, and they sent somebody out and fixed it. The only problem with my recent claim for the AC was, I didn't know I was gonna have to pay for the coolant on the air conditioner, and that was 800 bucks. That was a pretty penny. So I ended up paying almost $1,000 ‘cause I paid the first 125 for this assessment. I thought AHS would pay for everything after I paid my deductible. But it’s better than paying 5,000. Also, the first guy that came out to do... read more
United Air Temp was excellent. They were very professional and polite. The shower was leaking through the ceiling from the second floor down to the first floor, and they found out that the trap of the gasket was leaking causing water to damage the ceiling. They cut the portion of the ceiling out and fixed the gasket in there. It took them about five days to do the fix. When they found out what the problem was, they had to order the part and wait for the part to come in. When the part came in, they came right out and put it i... read more
I've had American Home Shield on one house since 2005 and they are very good, but I've had them much longer than that. All in all, I'm okay with them, which is why I stay with them. I got more than one property, including a place in Virginia. They ask me if they can come over and fix my whatever in Virginia and I give them a number to call there. Sometimes, that gets a little hairy trying to get them to understand because I gave them permission to talk to that person to get the work done in Virginia, but they'll call me in C... read more
I've got AHS for three properties. There were a few things wrong with the AC at one property in Stoney Glen that were a little more technical. I got the notification from the tenant at four o'clock pm on a Friday. Then I got a prompt response and scheduled everything with the tenant. Even on a Sunday evening, they were even discussing with me exactly what time they were gonna be there on Monday, which was the next business day. They had good communication as well. I got a copy of the work that was performed when they were fi... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,094 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.