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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The repair company was out a couple of times for the AC. The initial time they came out, they replaced a part. It worked for a while and then it stopped working again. We turned the system off because it wasn't working. When they came out again, we turned it on and it was working. But by the next day, it stopped working again. We noticed that the pipe between the AC unit and the house was freezing over. So we called them out again and they said that was indication that there was a leak in the system somewhere. So they put so... read more
The compressor of my air conditioner needed a run capacitor. I went online and submitted a service request with AHS. Their website was pretty good and easy to use. Then, I was informed that it would take at least 24 hours before the contractors would call and set an appointment. United Air Temp was assigned to my claim and my experience with them was good. They were prompt, they did a good job, and everything has been working since then.Recently, I had an issue with my plumbing and I had someone come out. They said that they... read more
I did two claims within the past month and the guys came out and they were very professional. They handled the job. It was perfect. The warranty is worth having.
The AC just stopped working so I filed a claim with Home Shield. The process was very easy and ATR General Services came out the next day. They came and assessed the outside. They determined that maybe something chewed on the wire and the wire may be exposed improperly. They taped it up and moved it a little out of the way. But they could have written up like a recommendation as to how the wiring was done and to prevent that from happening again because I have no idea who to call to ultimately fix the problem and not just fi... read more
We've had American Home Shield for about 20 years and they've always been good to us. We've always enjoyed their quick service. When I call, it's always within a couple of minutes, someone would usually call us back, or no longer than a half hour or so. I don't know what we’d do without them. It’s so expensive if we call anybody now. Hospitality Heating and Air Conditioning came out for our AC recently. My husband dealt with them when they came. He went out with them and they fixed everything right away and it only took a co... read more
I was satisfied with the service provided by Carolina Air Heating & Cooling. The AC unit wasn't cooling but everything's perfect since they came out. It was 90 degrees upstairs so it made a huge difference after they came out to repair it. We've been with AHS for two years and have used it twice. Both times, we have saved quite a bit of money, so I'm very satisfied with them. I would tell my friends that AHS is definitely worth the investment.
I initially made the claim because the sump pump was continuously running and it wouldn't shut off. I contacted American Home Shield and they sent out All Clear Plumbing. It was an issue with getting the lid off the sump pump which the guy took time to take care of way beyond what he probably should have done. He really looked out, got the lid off, and corrected the problem that same day. It was some debris stuck inside of the valve. He cleaned out the pump and everything's working well. He was very professional and patient.
It's easy to submit claims sometimes, but sometimes you have to call them few times. Sometimes, the claim takes far too long. So you have to call so many time to have the issue fixed. I'm still waiting for Sears for more than a month to come and fix my issue. I don't know when they will get the part and come. Also, some of the technicians are good and some are not good. So they should pick the right company and the right person. They should ask the homeowner which one they wanted.
My unit stopped working and was not controllable by my Nest. My Nest would not show any power. When I went to that unit, it seemed dead so I filed a request for American Home Shield to provide service. I did that online. I've been using their website for 10 years and it's very good. I was told the contractor would be available within a day. I was expecting the contractor, JS Heating, to call me but they did not. I called them a week later and they apologized for not calling me back. They then sent somebody the next day. The ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,436 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.