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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received wonderful customer service!The service technicians arrived on time and were very friendly! There were two men working together to complete the job.They were professional and completed the job in a timely manner.
We weren't getting any cold air coming out of the vents of our AC. My wife submitted the claim online and it was at least a day before we got confirmation that AHS picked it up and got ahold of someone. Then it was another day before Freedom Heating and Cooling came out. They were pretty good and they seemed knowledgeable. I wasn't happy for three days though. It was miserable. But our AC has been fine since the repair. We've been with American Home Shield for 12 years now and they make things easier.
The technician from YAZD was good and they fixed the problem that we had. However, I joined with American Home Shield because I have a rental property. Since we have a tenant, I'd prefer it if American Home Shield had an option that we could fill out the information of the tenant, so the technician can contact the tenant directly, not me. If we will have this option, that will be good. That will be easier for them too. Still, I'm satisfied with their service.
I file claims with Home Shield online. I like the website. It’s easy to maneuver. Then, they give me the number of the contractor and tell me when they're expected to contact me and if not, to contact them. The contractors always contact me. In all three claims that I've had, the people were professional and accurate with the timeline. I had a dryer claim and True Vine Appliance Repair got the job done. I had to do a follow-up because a light came on but when the tech came back out, he said it was the vent that needed cleani... read more
American Home Shield has been great and I love it. Things would sometimes break up and I'd rather pay the $75 deductible than pay with a full price. I submitted the claim with them online for an AC issue and their website was very user friendly. A guy called right away, so everything was taken care of right away. He was very professional. He just came and did the job and he left. Everything has been good. He fixed the problem on the AC which helped a lot because it was very hot.
American Home Shield sent Trufix Repair for our oven. We're still waiting for it to be repaired. The guy that we had couldn't find a part, and he contacted American Home Shield. American Home Shield found a part but we're still waiting for them. It's been more than a week. The guy was really good. It's just unfortunately, our time now that we live with this Coronavirus, it's a long waiting time to get the part. He's professional and nice and did everything he could. I'm happy with American Home Shield's service. I don't thin... read more
My experience with American Home Shield has been great. I called them when my AC stopped working and they assigned Myers. I was to expect them within 24 hours. Myers was great and we were very happy with their service. With the repair, it has made our house cool, liveable, and tolerable. Everything had been good.
The water heater stopped heating. We kept pushing the red button and it would still go bad. Then we called American Home Shield. The tech didn't have to replace the whole heater. He just replaced the elements in the bottom. It worked all right for about a week and then it started breaking again. That was when the tech said that it must be something more than that because everything else was good. So then American Home Shield sent out an electrician and he put in a new breaker and everything is perfect.When I called back Amer... read more
American Home Shield was provided to us for the first year. I bought the home and closed on March 13 so I've had them since then. When I submit claims and I get an American speaking person, it’s a cinch and they take care of everything. But if I get someone from a third world country, it can be frustrating. The first time I called about a claim, it took two phone calls until I finally got accomplished because of the language barrier. They had no idea what a dewatering system was. I don't think they understood what I was tryi... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,095 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.