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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My first claim with AHS was for the HVAC. I made a phone call and they charged a $75 deductible. Rick Matthews HVAC reached out to me and they were here within four days. For the start of the air conditioning season, that was perfectly acceptable. And their service was great. They got the issue taken care of and they were very thorough.
The last two times I needed American Home Shield, it was really good. The claim process was easy and they have done an excellent job. I called them when my garbage disposal was broken and they got right back to me telling me they had someone lined up just right on the spot. Allstate Plumbing was the contractor and they did an excellent job. The tech replaced the garbage disposal and that was done in a day. It was a good job, which I appreciated, and I was pleased with it.
Did a great job, really easy to contact and work with. Even with CO-VID19 they responded in a very timely manner. Thank you for all the help and will tell others about you
The AC had oxidized really bad and it was losing Freon. The techs were out pretty quickly when I called in. They had to put a new unit outside. But they kept saying that they were busy and it took about over a month for the technician to come back and put it in. I also had to pay a little extra because it didn't cover something that was put on there. Other than that, it was all done really good.
Our experience with our recent claim with AHS was good. I called them because the AC quit working. The contractors came out the next day and fixed it. I like that AHS provides good and prompt service.
My filter was not working on our swimming pool. Everything was fine when the technician got here. He was very knowledgeable and professional. He had a very pleasant attitude.
I love American Home Shield. I usually talk to an agent to submit a claim and it's pretty easy. They're really speedy when you call and get them out here and the people that they get are very professional. But if a problem is not able to be resolved, the person tells you that they're gonna call American Home Shield and see if it’s covered and it will take a couple of days. There was a wire that had broken on one of the switches and Berry Electrical did excellent on the repair. The tech thought that he would have to come back... read more
The repair’s been great for our recent claim. The house was on sale and somebody came here to put our water faucet back when we moved back in, and they shut off the pipe. Just when we were trying to wash clothes, the water started getting cold. I said, “The water heater’s going out.” So I called American Home Shield and it was just the water shut-off valve. I spent $75 for them put a valve back on. The contractors were very thorough, professional and courteous. Overall, when the people come out, it’s great. Since we're littl... read more
I go online and submit request where I need a plumber or there's something wrong with the fridge or the stove. Then they'll submit something on their end and someone will call me. The contractor will come out and I'd pay my deductible. They come in and fix it. I haven't had a problem with American Home Shield in six years. I'm satisfied with them. When I had a leak somewhere in the bottom of the fridge, Legacy handled my claim real well. They had to come out a couple times because they couldn't fix it. So American Home Shiel... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,436 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.