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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Smokey's Garage Door was sent by American Home Shield to resolve my garage door issue. The techs from there were excellent and I highly recommend them. The rest of AHS's contractors have been fine. There were times though when I had to wait a long time to talk to somebody. Other times I would call and not even get a response. It was frustrating but I understood considering the circumstances. Other than these issues, everything that we've had them to come out and fix, there have been no problems. We've had a refrigerator repl... read more
Quick and easy experience. Put in for service online, the amount per service was charged, then AHS promptly contacted the contractor service for immediate scheduling. Within a week the service was completed. We're overall happy with AHS and the contractor for this experience.
My AC stopped working, so R Harris came and helped me fix it. I went online and submitted my claim to American Home Shield. The website is pretty good. The contractor came a couple of days later which is okay. I would have preferred for them to come the next day because under this summer heat, it's hard to stay without an AC. The gentleman who came was very friendly, and he seemed to be knowledgeable and he helped me fix it without any issues.Within the first year with American Home Shield, we had two issues happen so far. O... read more
I filed a claim and American Home Shield said the contractor had 48 hours but I wanted to make sure it was taken care of. We were going out of town so I didn't wanna wait anymore. I called on the second day to schedule an appointment. Premier Heating Cooling and Refrigeration came out, assessed the situation, and were very informative. They identified that a fuse in the AC had gone out and I needed to replace it. It took them an hour or two to resolve the issue. They didn't have that particular fuse in stock on their van so ... read more
The guy from our RK Plumbing Heating and Cooling came out for a plumbing issue and he was on time, professional, and excellent. This has been a drippy faucet for over a year and in the guest bathroom. It even corrodes the part of the stopper. He took care of it immediately and knew exactly what he was doing. I've been very happy with American Home Shield. I find it easy in submitting claims and the time for someone to come out is very reasonable.
It took me a day into the next day to dry clothes where it normally takes two loads for them to dry. I had someone come out. All of a sudden when it was time to wash again the next week, I had the same problem where the drying was taking me all the way into the next day. I called American Home Shield for somebody to come back out. Another guy came out from Sears and now everything is great. He said the dryer needed to be pulled out and set up against the wall because of the core that was connected to go out to where the stuf... read more
Things have been going great with American Home Shield. When we first bought our house, we had our gas turned on and we had to turn on the heat. However, there was something the gas guy said he couldn't do and we didn't know anything. I called AHS and they sent their contractor Total Air Care out. The tech got my heat lit. That was great. This year, I had an AC issue and Total Air Care came for that too.
The technician was on time, friendly and very professional. Within a matter of about 20 minutes he had solved the problem, cleaned up and was ready to leave. I was very pleased.
My dishwasher stopped draining and there was a loud sound that was occurring when I ran it. There wasn't any problem submitting the claim but there seemed to be an issue with American Home Shield's portal. It indicated the company that was going to be doing the work but I didn't hear from them. When I called them, they said that the portal hadn't sent the claim over to them yet. There was a glitch but AHS corrected it. It delayed the initial communication with the technician so the initial trip out was about a week after I p... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,156 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.