This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had some guests over at one point and they pulled on the part of the sink or the hose that is attached internally that you can use to spray down the sink. That was dislodged and it leaked all over the floor. I was on hold for a little while when I made the claim to American Home Shield but I just decided to do it online and it was very easy to do.The guy from Prime Plumbing Services came by and he was very helpful. He found ways to tighten it even though it was missing a piece. He did a good job and he took the time to exp... read more
They were able to fix my dryer in a fast and professional way.
We had a plumbing leak in the garage. I called AHS because we had the warranty and talked to a live person. Brick Street Plumbing was sent out and they were very good.
Initially, the P O’Brien guy did not respond. After a couple of days, I called up American Home Shield customer support. They kept me on hold, connected with the guy and then, the guy called me and scheduled the appointment. He did apologize. When he came out, he was wearing a mask, and made sure he was clean and hygienic. It took him one hour to identify, diagnose, and do whatever he had to. He had to replace one part. There was some other issue which he said would take more time but that was not part of the issue that we r... read more
I had a home warranty but I didn't like it. A friend had American Home Shield. At the end of the contract period, I dropped my home warranty and went to American Home Shield. I called them when my dishwasher stopped working and their rep seemed okay. They said that within 48 hours, I should be contacted and Dan McCain Appliance did. Their guy came out and said that he had to order a part. He did that and when he put it on, he realized that there was another problem. He had to order another part. He called me and said because... read more
Timely and very professional. They explained everything they were doing because I am nosy and like to learn.
There was water when I checked on the bottom of our Samsung refrigerator. I had to take out the tray and clean with a towel because there was constant standing water. The claim for this issue started last year. I put our claim before the 15 days because it was on the guarantee. I checked two days ago and there was water again. The problem is our refrigerator. The technician from Sears had been working with the refrigerator and had changed parts, but it still would have the same problem. Overall, Home Shield is a good company... read more
When we would turn on the shower, the spout would shoot through the back of it and go into the wall. I called American Home Shield and spoke to a few people. The first few people were not very helpful. They said that I needed to change the wording on the claim so that it would go through. Then I explained more on what exactly what was happening and they kept saying that they had to get it over to a manager to review it and they couldn't do anything within 30 days. So I gave it a few hours and called back a third time and the... read more
My Home Warranty Experience For American Home Shield. Repair was requested, assigned and complete within 24 hours. Contractor customer service was best experienced. Most knowledgeable technician. I was shown what the issue was and given tips on prevention. Overall great experience. This has helped me determine I will continue my contract with AHS.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.