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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The AC system had turned off completely. A & R Complete Service came out and reset something up in the attic on it, and it worked. Then it got really hot here and the AC wasn't performing. So they came out and they said the system froze up because there wasn't enough Freon in it. We had to shut the system off for a day. They came back out and topped off the Freon. They diagnosed everything quickly and they knew what they were doing. They went through the line and he checked the whole system the second time around to make sur... read more
American Home Shield provides excellent service and a great value.
I filed an AC claim with Home Shield online and then, I got an email that Reep's Air & Refrigeration would call. They did and their tech was out the following day. I was very satisfied with the timeframe and the tech was very good and professional. He went up the attic and checked something. He replaced a part, added some Freon, and got the job done. We haven't had any more trouble with the AC unit since.
Through the years, American Home Shield has always been pretty responsive. I've never really had an issue with the company themselves. There has been one or two unscrupulous contractors through the time but besides that, I've been pretty happy. I've been with American Home Shield for 10 years and although we had a gap of 18 months when I changed warranty companies for a year, I came back because I've really never had a problem with American Home Shield where something wasn't covered or with them playing the game. I had Aquam... read more
Submitting claims to American Home Shield has been pretty easy. We had an AC issue recently and they sent Cross Country Mechanical. The tech from there did a fantastic job and he was very polite. He put in Freon into our unit and he said he thought it was leaking. He tightened it up but three weeks later, the air conditioner is not working again. We currently have another claim pending with them that we opened up for the same issue. Regardless, my wife was very impressed with the repairman who came out from Cross Country.
I've had really good service with American Home Shield and I've already renewed my contract for next year. Draingo came out for my claim and the tech brought the part, replaced it and fixed it in one trip. I had another claim for my hot water heater. The contractor had to order a unit and they were able to get one through Home Depot. It took an extra day but they came out quickly. They were very professional and they took care of the problem. A few months later, I had a similar problem with the new hot water heater and they ... read more
My experience with Home Shield has been good. I went through their website to make a claim for an air conditioner that wasn't working. Their site was fine but it would be better if they could make an app for that. All Air Heating & Air Conditioning was the contractor and there was kind of a wide range there for when I could expect them. There wasn't a really good window as far as when that would come. Home Shield just gave a number to call the contractor myself to find out when.I sent the claim Saturday and the contractor ca... read more
I'm really pleased with Home Shield. I liked their ratings. I googled them and the other companies, and Home Shield had the best ratings on it. Their claims process is quick and easy and really convenient. I did a claim for the refrigerator and someone from Champco came out the next day. I already told my sister about Home Shield, and I got this warranty for my other home too.
The motherboard on our dryer had an issue. I called AHS and got an automated and asked me what appliance, and then it sent me the notification of who they were turning me over to. Then when the company called to make the appointment, the rep had asked some questions. They sent out a repair person to do the evaluation. We troubleshot so we pretty much knew what it was. They didn't have the part so they scheduled to come back. The technician came back the next day and fixed it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.