This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor was awesome. He came out in about 40 minutes and was really quick, nice, and professional. Everything's working really well with all the locks. However, the people for the current claim with the washer are horrible. It's been a nightmare. I have not had a working washer since June 24th. The washer stopped spinning. I called American Home Shield and they said they had this contractor but they couldn't get here till a specific day. I asked if they could get whoever could get here soonest but that was a huge mist... read more
American Home Shield is convenient. When the disposal was clogged up, we submitted a work order online and Sancho Services emptied it out. They were very professional and quick. It's been working well since too.
Home Shield has been absolutely fantastic. Any problem we’ve had, it's fixed within a couple of days. The AC wasn't blowing cold at all. For three years in a row, we've had to have Jungle Cat come out. They said they were putting something in there but the last gentleman that was here said they didn't. It makes me wonder if we have to do this every year with them. When they come out, we expect them to fix it. But the last guy put Freon in there and it’s now blowing cool. They did pretty good, apart from leaving a part of the... read more
I had a spa issue and I filed a claim to American Home Shield. Expert Pools came out and they did a great job on the problem and took care of the problem pretty quickly. The first time they came, they took care of the problem. The second time they came is because the seal broke. It was a totally different issue. Once you fixed one thing, you could have just taken care of the whole problem at one point. But it’s still good. I'm pretty satisfied with American Home Shield. I’ve been having them for a while. I already told lots ... read more
I like the way Home Shield set it up to where when I go on to file a claim, I can give them my $75 right then and there and I don’t have to do it when the service provider comes out and do checks and whatnot, and just do everything online. I really liked that change they made over the last year. My biggest surprise was when the water heater blew a leak. That was a little time consuming. It took the gentleman a couple of days for him to get out here. So, I had to have all the water off in the house. That was the only long del... read more
I called AHS and submitted a claim because our fridge was not cooling the bottom unit. This had happened before where the fan got some moisture and froze up. The seal was also not level, and we think that was a problem, so the contractors went ahead and fixed the seal. The contractors were there on time and they were very professional and timely. They respected the social distancing guidelines that are going on right now. They explained to me what they were doing. So far, I haven't had any problems. I'm very satisfied with t... read more
Going through American Home Shield for claims is a pretty easy process. The challenge is describing my problem based on the categories that are offered. The downside is that I have to wait for service. When I put my request in, somebody would contact me within 24 hours and try to schedule service within 48 hours. We had our air conditioner go out one time here in Texas and it was not ideal for us to have to wait three days to get our unit fixed. Still, paying $75 copay rather than paying the full price when my heat pump or a... read more
There was water leaking from the freezer side where we had the water and ice dispenser and GEO Appliance came out to fix it. It was something minor and we had it fixed. We've been American Home Shield’s customer since December of last year. This was the first claim we ever made. I also wanted to get American Home Shield for my other home, but most of my appliances in the other home are brand new except for the air conditioning. But I don't think they have such a plan to cover only a few items.AHS contracts with other people ... read more
Eagle Heating & Air came out for my air conditioner. They were on time and professional. They didn’t come in the house. They went straight to the air conditioner and did what they had to do and then they left. Overall, I haven’t had any problems with Home Shield. So far, so good.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,285 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.