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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The HVAC people came and said that I was gonna need a plumber to repipe the whole line. So, I called American Home Shield and they said that they would send someone out. The plumber came out but he said this was not his jurisdiction. So, I called AHS and they sent out a different group of HVAC people and they fixed it correctly. AHS has been good to me and I would recommend them.
My air conditioner wasn't coming on and I went online to submit a claim to American Home Shield. I was then told that I would be called by their contractor. They sent Total Air Care. I told the gentleman from there that my house wasn't cooling very fast. He said that because of how far the vents were from my duct or the actual machine, my house wouldn't get cold. He wasn't the most friendly but he got the job done and so I'm pleased. Back then, my temperature was going below 80. Now, I have my thermostat set at 75 but the te... read more
It's nice to be able to call American Home Shield and then like for my AC claim, they sent somebody out quickly and it was fixed within a day or two. It wasn't blowing cold air before. I filed the claim online and the technician from Grady's Air came out the same day or the next day. We were very impressed. He was professional and the AC was repaired the same day. Everything was great. Now, the AC is blowing cold.
I didn't have hot water and I filed a claim with Home Shield. I called on a Wednesday and Sundance Services wasn't going to be able to get anybody in until the following Monday. I started calling around and I had my friend's husband come over and take a look at it. Then, I cancelled the appointment and whatever my friend's husband did didn't work long term. I had to call Sundance Services back again and fortunately, they were able to get me in on Friday morning, which was a much better timeline.The guy came in and was here f... read more
I like the way that Home Shield changed the service request process. When I first started years ago, it was an 800 number or an 888. I called and I would wait and wait and it could take forever to get a person on the phone. But now, it’s automated or somewhat automated and it seems to work a lot better now. We had 90% resolved the problem with some liquid plumber before Universal Plumbing got there, and they got there, they checked and confirmed it. We ran a lot of water and didn't have a backup anymore. They showed up on ti... read more
Everything worked out great with our first experience with American Home Shield. They said the company was going to call and we should have heard within the next 24 hours to 48 hours but they didn't call, so we ended up calling. They appreciated it and they fixed the problem. They were very good.
My AC would only pop out cold air for a minimum time and it wound up needing Freon. The company that came out was top-notch. We've had American Home Shield for at least 10 years minimum and I love this company and what it offers. But they've gone up quite a bit for the last two years. Also, we have a refrigerator in the garage that they won't service because it's outdoors and I wish that they covered that. But it has paid for itself time and time again. So, I don’t have any complaints. It’s like insurance. You're hoping that... read more
I like American Home Shield and it has been fine so far. The rep from Wester Electrical replaced a fuse in our breaker. It kept tripping and the electricity wasn't working in our bathroom and our bedroom.
Bobby and Advance Heating and Air went out of their way to provide us with excellent service!
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,287 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.