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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have been members of AHS for 25 years. Although we have had a few disappointments over the year, and very few. It was always with the contractor and not AHS. We have experienced nothing but the best service from AHS. We try to provide the appropriate response to AHS regarding poor contractors and great contractors to better help AHS manage their program. There is absolutely nothing negative we can say about AHS. The fact we\'ve been with them 25 years should be testimony enough. Thanks AHS for the great service you contin... read more
Airmax came out and had to replace a capacitor. This one was a good experience. The other experience wasn’t. When the guy came out, he said there was nothing that would be repaired through the Home Shield process. He said the thing wasn't covered. Overall, it's fine.
Our garbage disposal was turning on, but it wouldn't grind. There was a little bit of water under the sink. I submitted a claim online to AHS. The website was really friendly. It was easier than trying to call them on the 800 number. I got a phone call from the plumber the next day. They came out that same day. They put in a whole new garbage disposal. We only have one drain. We have a farmer’s sink in the kitchen, so it was draining very slow. If they hadn't come out, it would have affected the whole daily use in the kitche... read more
Had a problem with circuit breakers in the box at our home. We tried to fix ourselves with no luck. Called American Home Shield and received and appointment with electrician within minutes of our calling. Appointment was the very next day and electrician had fixed within minutes of arriving. We have been customers for years and will continue to be customers as they continue to provide excellent and timely support.
There were two companies that came out for the AC. It blows out warm air a couple of times a day. My wife did the claim and the contractors were out really quickly. However, the last company didn't do any work. They just inspected it. The guy took a look at the AC but I feel like he didn't know what was wrong with it. I thought that maybe the coils need to be replaced in the AC, but I don't remember him saying what the issue was. The AC is still cycling warm air. Other than that, everything was great. If anyone is looking fo... read more
Quick service. Customer service is great. The gentleman that help me did a great job.
Water pressure in my house has reduced drastically to the point of almost completely shutting off. I called AHS and within a day or two, they scheduled a plumber to come out. The one they sent from USA plumbing was very nice. He tried troubleshooting our issue and thought that we may have a problem with our water heater. He tried flushing out the pipe and because of that, our issue was resolved.Another time, the tech that Home Shield sent for my air conditioner gave me a huge bill amounting to thousands of dollars. I wanted ... read more
Realty Rekey came out. However, it took quite a while to get a hold of the company. But once I did, they were great. The technician that came out was wonderful. We also had More Plumbing and he was very communicative and very prompt. He was good. The other one that we had was Turner Electric. Our technician that came out, Brandon, was wonderful. He was helpful and kind. But the front office was absolutely horrible to communicate with. She would call every morning at 7:00, and that's not a time when we're up and going. I have... read more
A home warranty is very important. American Home Shield has saved me hundreds of dollars over the years that I've had it. I've done my claims both by phone and online. I prefer the online one as it's pretty simple and easy. You just click the button. But their actual representative is great too. The only thing that I have a problem with on the calling is the wait to speak to someone. That ranges anywhere from 15 to 30 minutes. It depends on how busy their calls are.I'm very satisfied with American Home Shield and I’ve recomm... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,287 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.