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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Always have been responsive, they follow up.
Everything went very smoothly and seamlessly with American Home Shield. The technician from GE Appliance was great. My only concern was that I forgot to mention one other thing that was broken with the microwave. So, I might have to put another claim in.
The contractor that came recently for our claim was very courteous. He's a young guy, energetic and he did a good job. But according to them, AHS said they were there for only one item. So, they said they could not fix the others. I called AHS and they sent them another message. The contractors went back and fixed everything. Now, my problem is it takes me 50 minutes to get a hold of customer service there at AHS.
They're promt and professional on all levels
I had an appliance issue and American Home Shield sent out Sears. Everything went very well. It was much better than the last time we had a problem with our Sears refrigerator, which was fairly new. Before, they had to order a new compressor and it took three months to get it. We were living out of ice chest for three months. It wasn't their fault that they couldn't get any compressor because there were so many of them breaking down. But with my appliance issue, the tech happened to have one in his truck this time and it was... read more
They have always been here for us and solved whatever problem we have.
The contractors that came out for our appliance issue were fantastic. When they looked at the issue, they explained the issue to my wife and me and told us what we needed and what they would do when they come back. They did what they said they would do when they came back. Then they gave me a couple of other tips. They were very efficient. Regarding AHS, the submission process is very simple. They do a really good job and they get people out immediately. They communicate by email who's gonna be coming out and when. I couldn'... read more
Some items are replaced with smaller or lesser quality items.
The outside unit of the air conditioner was not working. The issue was with some sort of heat recovery board. The tech from Hansen Mechanical didn't have the part but he was able to jump it until he got the part. Then they came back about a week and a half later and put the part in. It didn't take them too long to change out the one part and then they got it going again. They did good work. The unit has been doing very well. In fact, after the tech jumped it, it worked great. The only problem I've ever had with Hansen Mechan... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,453 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.