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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’ve only submitted two claims to American Home Shield. After I submit the claims, they contact the contractor, and the contractor contacts me to tell me when they’re coming, and that takes sometimes a day or so. I haven't had any problems with any of the people. I sent in a claim when the latch on my dishwasher was broken and then my washing machine was giving me an F1 signal. It wouldn't fill up until the start-up button was pressed several times. I called American Home Shield and the contractor came. They wore mask and it... read more
My AC wasn't working. I called American Home Shield to submit a claim and it was a great experience. The contractors were great as well. The guy was upfront about what time he was gonna come. He asked me questions about what I thought the problem was, so he gave me an opportunity to let him know that I wasn't clueless. He said, "Okay, that's good." He'd take that information.He got here on time. He was respectful, had a mask on, went upstairs and went to work. I asked him if he needed some water because it was smoking hot up... read more
Sierra Vista came out to repair the blown circuit breakers in my house. Pablo and Zeke were very good. Everything went well. Everything has been going fine since.
The AC wasn't blowing cold air and I called American Home Shield. I talked to a representative and they set up for an HVAC person to come out. The contractor was very thorough but they weren't able to fix the problem because it wasn't in their scope of practice. The unit wasn't getting electricity from the house and since they were HVAC, they weren't allowed to do anything beyond that. They could only work on the actual unit but they told me what the problem could be, what to do next, what the resolution could be and showed ... read more
I like how quick AHS's claims process is. In the past, I submitted claims and they would take a couple of days. Recently, I had a water heater that was leaking at the bottom. I used AHS's website on my phone to submit a claim and it was surprisingly easy to navigate. Their contractor Advanced Plumbing & Mechanical contacted me within 15 minutes of me submitting the claim and told me that their techs would be at my place that same day. The techs who came were great to work with. They were very courteous and efficient. They ha... read more
I like submitting claims online with my home warranty. It's better than waiting on the phone. After submitting a claim, how long someone would come out would depend on whenever I am available. But a contractor would call me the next day and they don't take long. For an AC repair, American Home Shield had A-US Air come out. I had done American Home Shield before and they were not that great. I went back to them and they seem to have improved a lot. They're doing really well now based on what I'm looking for.
The AC wasn’t cooling but we didn't get Freon put in it. The contractor went ahead and installed a new system. They worked on it for a couple of hours.
I'm a homeowner and American Home Shield has been worth it for me. I've always been able to get them on the phone. I normally call and speak with a person to file a claim. And before this pandemic happened, I wouldn't even be on hold as long as I have recently been. I've only had two different times for anyone ever to come out to my home. Both were very professional. The last one was with Thermo-STAT. When the tech came out, he seemed pretty thorough and his main concern was to look at the products and assess it and then to ... read more
The air conditioning system wasn't working. The unit's 24 years old. One of the lines was getting so hot that you couldn't touch it. I called American Home Shield directly and spoke with a representative. Their reps are always great. They said to expect a contractor out within 24 hours, and I got an email from the contractor that same day.When I had the guy from Yantra Air came out, he said that I got a bad coil and that was causing the problem. He knew what he was doing. He was very professional and given the circumstances,... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,287 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.