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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I couldn't open the garage door from the opener that's on the wall. The remote openers wouldn't do it. Sometimes it'd go halfway up and then stop, then it would go halfway up again and stop. Sometimes it would take me a while before I could get it to go all the way up. It had been going on for a while, so I said something was wrong here. I called AHS to submit a claim. The rep did a good job and took care of what I needed to be taken care of. They got back with me pretty quickly via text message on who was gonna be coming ou... read more
4 A Appliance Repair was great. They came right away and were nice, quick and professional. It was pretty helpful. Our issue was with an old fridge so it was not fixable. But the tech was able to look at it and figure that out fairly quickly before everything even melted. I had also already recommended American Home Shield. I know some people buying a house and they actually had the decision to pick one so they went with this company.
Initially I had a hard time contacting Tri County Appliance for an appointment but once it was scheduled everything else was great. On time and great customer service. Recent experiences from both companies were great.
At first, I had some challenges submitting claims and I was not sure if it was because I created a wrong account. For some reason, AHS had me under a Realtor so it was difficult to figure out how to submit my claim request or order request online. But once I was able to figure that out, it was pretty seamless. The Gibson Air Conditioning contractor was great. They showed up earlier than when they said they would. The guy gave great customer service and he listened to my concerns. I liked him. He was able to pinpoint the issu... read more
******************************** Owner Fred B*** is thoughtful, efficient and will be a part of my reference list now. He handled 100 year old locks with care. Would highly recommend.
Antech Appliances did a good job. They were quick, efficient and got the job done. There's a little plastic lever that controls the icemaker, and that was broken. It took about an hour for them to resolve the issue. They were installing the new one. American Home Shield give good service.
Submitting claims to AHS has been simple and their process is user-friendly. Their contractor, Gilmore's Home Solutions came out to service our dryer eight days after we submitted. The tech who came was excellent.
My ceiling fan stopped working and T. K. Smith & John Little Electric came out. They looked at it and showed me what it was. It was just an area and they took care of it. Also, I had the conditioning guy come out. I wanted him to check everything before it becomes too hot and to make sure everything is working and in good condition so that if anything happens, I know that I had that taken care of. But it's been working fine too. In both cases, they were prompt and very professional.
I would prefer that AHS makes it more clear upon getting their home warranty that customers cannot choose their own vendor. When I spoke to their agent, I had the understanding that I would be able to. Then, when I went to choose my own vendor, AHS said that was not an option. Other than this issue, things have been fine. Recently, I submitted a claim to American Home Shield online for a condenser issue. Their contractor Air Pro Master came and it was a fairly quick resolution.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,507 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.