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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a dishwasher claim and the tech from Appliance Doctor said he was gonna replace it. He called Home Shield and I went to Home Depot to replace it. But the dishwasher couldn't be replaced without taking out the floor and lifting the cabinets. Appliance Doctor was great. The guy said they would try and get it fixed for me so I wouldn't have to lift the countertop, which would have cost me a fortune. We decided to just fix it.
There was water on the floor. I wasn't sure what was going on with it. There ended up no hot water. There was a drain there, so luckily, a bit of the water went down. I called AHS to come out and look at it and see what was going on with it. Apparently, it was leaking. The leak couldn't be repaired, so they said I was gonna need a new one because they couldn’t fix the leak. It seems to be working okay now. There are no leaks. We got all the water dried up off the floor too. I appreciate American Home Shield and they came thr... read more
The condenser on my air conditioner was running nonstop and even if I turned the system off, inside it was running. It was quite unusual, so I had American Air come. The technician found out that it was stuck and he replaced a part. He was very personable, professional, and informative. Also, I have never had an issue with American Home Shield. Making a service request is easy and I've recommended them to at least four people.
I had American Home Shield previously in my old home. I got my house back in September and I got them again. A month ago, the bathroom sink backed up. I did what I could from the inside of the house. I checked the P-trap but I couldn't reach inside the walls and I didn't have a snake tool. Fazio Sewer and Plumbing snaked it and it was inside. Everything was fine. The only thing that I don't have right now is the centerpiece in the sink that prevents the water. I don't have functionality of my sink because they removed it and... read more
The AC started cutting off and it was blowing warm air. It came on for a couple of days then it went off again. The technician came and checked it out. He said that it was a leak somewhere but he couldn't find it. We requested them to give American Home Shield a report, but they couldn't. So they sent another technician to check it out and he fixed it. He did what he was supposed to do. American Home Shield has been quick to send someone so I'm pretty pleased with that.
American Home Shield is prompt with everything. Something went out in our AC and it burned out the power lead going to the compressor. They had a technician from Outlaws Heating & Air come out and he had the unit up and running in 20 minutes. The guy was knowledgeable as well. I'd sit up there and talk to him and he told me what everything was. He was really good.
The unit was not coming on. I could go out and I can hit the top of it. There's a switch that wasn't connecting, and it would come on and run for a little while, then it would do it again. When it got to the point that I couldn't get it to come on, I went through the internet to file a claim one afternoon, and the website was fine. They sent me an email that evening that said that they had contacted Kingdom and they would be coming up the next morning. Both of the guys that came did a good job. I didn't realize it until they... read more
I've used American Home Shield a couple of times and so far, it has been fine. Everything went seamlessly with my AC claim. It's a new house that I've got. So we were trying to figure out what was what and all that kind of stuff. I was out there with the technician to help him and he did a good job. Total Air Care was in and out and the repair didn't take that long. The AC is fixed, so we're good.
AHS is an excellent company. They've done everything right. I've had them come over twice. They cover almost everything in the house. All the major stuff. They’ll get a repairman out there ASAP within a day or two once you call them. They have the repair shop call you right back. They follow up, they keep you in touch and they keep you informed. They're just good for good customer service. You can't get any better than what they're doing, especially for me and I'm a complainer. I'm very tedious. I watch everything. But if th... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,370 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.