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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I always go to Home Shield's website to do a claim and then I get a text message saying, "This person or this company has been assigned to you." I did a claim for my AC that was freezing over. There was some regulator on the outside unit that tells the unit to shut off. Home Shield sent Sevier Climate Control, and a tech came out. He was nice and very professional but didn't do anything. I had to call somebody else because I couldn't wait five days for somebody to come out because I was hot right then. I forgot about it, and... read more
I had a water heater that wasn't staying lit. I originally submitted a claim online and the American Home Shield website was fine. I actually much prefer just going online, doing it, and handling it myself. American Home Shield sent out Emergency Plumbing & Rooter. The guy came out and said the water heater was malfunctioning. He relit it and said he was not sure how long it was gonna stay lit then left. Less than a week later, it didn't stay lit so I called at that time and reopened the same claim. American Home Shield sent... read more
My refrigerator was not making ice. Samsung knew from the front that those ice makers were not working properly and they had a recall on it. But Samsung did not call the customers who had bought it. It was just through trial and error. First of all, I thought I had done something wrong. I talked with the store where I bought it from to try to get some expertise from them. I called Samsung, and talked to them and I was not being successful in trying to make it work. So, I finally started calling American Home Shield.The only ... read more
Great experience. Air Majesty was on time and took care of the issue with no problems.The only problem is that $100.00 for each repair is pricey but everything else is okay.
The claims process with Home Shield was pretty easy. They gave me what I needed and it was helpful. Discount Contractors was able to help with my plumbing issue.
In the three years I've had American Home Shield, things have been easy and they have been assuring. Most recently, I had an air conditioner that was making noise at the top. While I wouldn't hear too much inside my townhouse, outside, it was very noisy. I submitted a claim online to American Home Shield. Their site was very easy to use and they said that a contractor would be calling me within 24 hours. Crispy Air came on behalf of Home Shield and the tech from there was perfect. He took a picture of my unit. The issue was ... read more
The garbage disposal broke and when I submitted a claim with AHS, the tech they sent out put a new garbage disposal in. Then, the toilet shut down and a pipe was leaking. He fixed all of them and he was very good. That was the best experience I ever had.
American Home Shield is very efficient. We've used them before so we got them again. Due to COVID, getting hold of them on the telephone is a nightmare but they've acknowledged it. They gave options and one of them is online. I did the claim online and it was super easy. When the tech came, he had a mask on and did definitely stay six feet away. He fixed the issue and left.
People shouldn't buy a home without an American Home Shield Warranty. I have one and so far, I've had an excellent experience. There was a time when one of my burners would stay sparking and it would just click and click even after it's lit. Another burner wouldn't click at all. I submitted a claim to AHS and their tech from Stephen's Appliance came and looked at our burners. I gave the tech the code to get into my place without me being there and they found my burner's problem. The tech called me and told me that they were ... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,371 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.