This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS is an excellent company. They've done everything right. I've had them come over twice. They cover almost everything in the house. All the major stuff. They’ll get a repairman out there ASAP within a day or two once you call them. They have the repair shop call you right back. They follow up, they keep you in touch and they keep you informed. They're just good for good customer service. You can't get any better than what they're doing, especially for me and I'm a complainer. I'm very tedious. I watch everything. But if th... read more
Action Air Conditioning & Heating came out to our home to check why our AC wasn’t cooling. The service was good. Overall, I'm satisfied with American Home Shield.
I had both sections of my house where the power didn’t work. Garner Electric came out in a couple of days and I loved the electrician. She was fast, efficient, clean and good. She figured out what the issue was in 15 minutes and how to fix them in 30.
The people American Home Shield sends out to do the work are excellent because they really try. But as far as getting through on the telephone, American Home Shield needs to hire some more people to answer the phone. When you make a claim, it's okay but when you call to follow up on it, you have to stay on the phone for three or four hours. One lady even asked us to hold on for three whole hours. She got on the phone and then hung up and I had to wait for two more hours. So that's the hard part. But other than that, American... read more
I called American Home Shield and requested for service. The first representative was out of the country and it was very difficult to deal with them. They did it wrong too. They only put through for the toilet and not for the sink. I had to call back and I got somebody somewhat locally here in the States, and she was able to fix it in time for the appointment. Cornerstone Plumbing was supposed to call me in 24 hours and they did, and then they came out the next morning. They were really excellent. They fixed our sink in the ... read more
American Home Shield was recommended to me by a coworker. She seemed very happy with the service so I wanted to give it a try. I've had a couple phone calls and their contractors have been out to see us a few times, and so far, so good. I'm happy with what I've experienced. It had an annual service on the unit of our AC and everything was good with MVP. I didn't have any issues with them. The guy did do a service update on it. He gave me an idea that I should call up my electric company so I’m trying to follow-up on what he ... read more
Georgie, the gentleman who came for my plumbing issue, was very good. He explained things to me and was personable and professional. I have no complaints. Something was stuck in the garbage disposal in the sink. He took it out, reset it, made some other adjustments and it's now working fine. I also had to replace my central air conditioning last year. I had no complaints as well. The nominal fee that was charged for the service visit was great.AHS has provided me with very good service. In terms of the level of response, you... read more
The electric company has been out twice. My husband called them out because we were having issues with our electricity going off in half of the house. We were having electricity problems once or twice every day. The contractor gave us a time frame the day of on when they would be there and texted when they were on their way. It was very wonderful. They were professional, efficient and quick both times. They were helpful on follow-up if we still had issues. The first time, they did not solve the problem and the second time, m... read more
Accord Appliance came out for my stovetop that had a pilot light malfunction. There was an issue with the electronic ignition. I used the online to file the claim and the tech was scheduled for a week away. It was a while. That was the quickest that they had because I was really open. But then, once the contractor came, the tech was okay. The unit fixed itself. Having Home Shield saves a lot of money and I like their service most of the time.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,371 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.