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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Quick to respond workers are timely and competent
We had a claim for our large top burner on an electric stove. The element in the oven had worn out and the big burner wasn't coming on. The guy from Kingdom Repair checked it and then he did something. When I went to use it, it got too hot. It burned up the pot before I could even turn around and I was in the kitchen. He came back and put in a switch. Everything is fine with it now.I've had American Home Shield for quite a few years now and the one thing I like is that they call me back when I call them. They give me the inf... read more
great followup, all done in a timely manner
Sometimes it is difficult to get an actual person on the phone when there is an issue.
My hot water heater broke and I went online to submit a claim to American Home Shield. It was convenient and they said the contractor would call in 24 to 48 hours, which they did. Or we could call them. Interacting with Infinity Plumbing was great. I called them to ask when they would show up and if they had any availability earlier than what they initially gave me. They said they did, so it worked out wonderful. They showed up on time, and was very courteous in giving me updates on what they were doing and when they were fi... read more
Good customer service, effective communication, efficient service and on time
I bought my house in '16 and I had American Home Shield at the time of purchase. I still have it and as a matter of fact I told my mother she should get the one I have and I would give her the number to call 'cause I have no problems. Recently, I had a problem with my dryer. The light was on but it wasn't turning. After I submitted my payment, they sent me an email that said what day the contractor was coming between such and such time. He came and did his job. He explained to me what happened and fixed my dryer. He also exp... read more
Very reliable and courteous of my situation. They went above and beyond
I've been with American Home Shield for a few years now. Submitting claims has been super easy and I love their online interface. So far, some of their contractors have been just okay. When we moved in, we discovered a leak in our master bedroom. The plumber who was sent said it was not a covered item. However, he only told us that after he sawed a hole through our drywall. He already had access to the issue but then he wanted additional access. Fortunately, AHS sent out someone to fix our drywall.Another time, a tech came a... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,525 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.