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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was very happy with the experience with one exception and that is the length of the response time because of the holiday. Over the 4th of July weekend, the capacitor on our unit went out. We learned that after the fact. So we spent the fifth of July in 95-degree heat. On Tuesday, Comfort came out and the tech was actually early. He said he would be there around 2:00 and he got there around 12:42. Anyhow, he walked right out and took care of the issue. He discovered it was the capacitor, replaced it and was out in 15 minute... read more
American Home Shield was the company that was recommended by my real estate agent when I purchased the house and I just kept them since. I use this because it is a rental property and so I've had a couple of instances where I've needed the service. So far, everything has worked out great. It's doing what I wanted. Recently, my renters had a plumbing issue. Plumbers Inc. came out. There was a little additional question as far as how clean and sanitary, considering COVID conditions, but everything they did was professional. Th... read more
The service from American Home Shield is pretty good. Sometimes you can kinda get lost in the process when you first start to do the order unless you’re talking to someone that makes it easier. There had been a couple of times when there had been issues with washer in particular and when I made the call, AHS sent a plumber out for the bathtub but they eventually got it straightened out. Then this last time with the AC was much better. My father was highly impressed with Air Design A/C & Heating. He told the guy what was goin... read more
Recently the compressor was not working in my central air condition unit. I called AHS and an appointment schedule. Within two days my AC was repaired. Excellent service received, no problems with a replacement of the compressor. The repairman was on time, very courteous, and on time. AHS, in my opinion, is the best home warranty company certainly out rate my previous home warranty company.
American Home Shield is good. Their contractor Fast Response Heating & Cooling did the job and got the problem fixed. Over three years, what I like about AHS is how fast they respond when you put in the work order. All their contractors have been good, except for one who did my water heater. I had a second person come out, but they still have not called back about it.
I called in a claim to American Home Shield and they told me to expect their contractor within 48 hours. Somebody called me from Arizona Value Appliance that same day. A day or two later, Arizona's techs came out. They had to order a part to fix my issue and then they came back. Things have been fine since then.
One of the appliances died the day we closed on the house. The day we signed the paperwork with AHS we were able to get a service rep assigned, someone to listen to our issue and to schedule the repair. Everything was professional, timely and easy for us.
Always available for questions and answers. Good communication. Updates on time and schedule is very nice. The only negative is you cant choose which contractor you want to use for repair.
American Home Shield sent Rising Restorations to handle my appliance claim and the tech from there was very professional. He showed up on time and did what he said he would do.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,375 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.