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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Works pretty well and gets service completed in timely manner. Did have an issue once when our fridge went out and they deposited the wrong amount for replacement and expected us to wait up to 30 days for a check to replace our fridge. Also the deductible for the hot water tank was incredibly high.
Business response:
Hi Kimberly, We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know. Sincerely, Mariah
Took care of sll of my problems. All very nice snd helpful.
Business response:
Hi Nathan, Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.
Most service calls are answered in a timely fashion. However, I've been waiting for a resolution and second opinion on my HVAC. This has been ongoing for a while now since your customer service is a AI text line.
Business response:
Hi Chris, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Responsive and efficient for cost. Good service
Business response:
Hi Valerie, Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.
Pro: I like the quick response and the ease of filing a claim. I like that I can pay the membership monthly not yearly. Con: Companies that AHS send out are not always honest. One such who was giving a free review told me that my A/C was leaking freon and I needed to file a claim. After doing so the next company said I did not have a leak. AHS would return their fee. When an items needs to be replaced 30 days to make a decision would be better than 20 days.
Business response:
Hi Sondra, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah
Peace of mind knowing that if something goes wrong all I have to do is call AHS and it will be taken care of.
Business response:
Hi Steven, We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah
Business response:
Hi Billy, Your feedback is more than appreciated and we hope you continue to enjoy American Home Shield's service.
Dewayne H was very professional and cordial. He explained everything well and put me in touch with his supervisor to complete my repair. I was not super impressed with the repair guarantee or the sales pitch given by the supervisor and went with a different company.
Business response:
Hi Jennifer, Your feedback is greatly appreciated to help us provide you with a great customer service experience!
They were knowledgeable and corrected the issue in my home.
Business response:
Dear Jean, We appreciate your feedback and hope you continue to enjoy American Home Shield! Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,550 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.