This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
- BestCompany (32,795)
- American Home Shield (22,750)
- Homewarranty (15,556)
- Bizrate (11,002)
- Others (16,748)
We love the service, someone is assigned to our requests quickly. We've had very good service for most of our appliances. The only problem was pool repair, we had a leak in our pool heater, the contract stated it would cover it but they wouldn't after several attempts and reviewing the contract with them. The support person (a manager) could only say they were told it wouldn't be supported, could not explain why that was opposite of what the contract clearly stated. I could have sued them over this.
Business response:
Hi Buck, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
very easy application to schedule repairs. Great tech's doing the service. Has been a great help to me this year. I had two plumbing issues both handled quickly. Just had issue with my free-standing range. Has to be replaced. I really like how the replacement options were presented. I have a new range hopefully coming 2/02/2025. No cost to me. So thankful for the warranty program this year.
Business response:
Thanks Vicky. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah
The monthly price keeps going up and your core services do not change. The add ons that you try to help account for the price increase do not help.
Business response:
Hi Samantha, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
ASH makes setting up a claim a breeze. Their representatives are professional and courteous. They are also quick to send out repair teams that are experienced in their field. I am very pleased with how I was treated and how my issue was resolved quickly.
Business response:
Thanks Gloria. We’re thrilled to hear that you were satisfied with our services. Your feedback is appreciated, and we look forward to helping you again. Sincerely, Mariah
The technician came over and really didn't diagnose any issues. Saw it was working and left. So now if the problem occurs again I will have to Pay the deductible again
Business response:
Hi Karl, Thank you for sharing your AHS feedback! We hope you continue to enjoy the prompt customer service and coverage we provide.
I have had only positive experiences with AHS
Business response:
Hi Ken, We appreciate your feedback and hope you continue to enjoy American Home Shield! Sincerely, Mariah
Very pleased so far with the service response and technicians that were sent to do the repairs. Thank you.
Business response:
Hi Larry, Thank you for such a positive review. We strive to provide prompt and dependable service for our members, and it makes us very happy to hear that we have been able to do that for you.
Easy to make appointment. Repair person was on time and efficient.
Business response:
Dear Jeannie, We appreciate your feedback and hope you continue to enjoy American Home Shield! Sincerely, Mariah
The rating would be 5 stars if it hadn’t taking a full month to get my Washer Repaired. The Washer Maintenance personnel was great with the diagnosis and repair but the time between getting the technician out and ordering the parts and repair was entirely too long. It needs to a faster response and repair time because I was without a washer from 12/7/2024 until 1/2/2025
Business response:
Hi Leroy, I understand your frustration and appreciate your feedback. Please feel free to contact us at bestco@ahs.com so we can talk more about your experience. Sincerely, Mariah
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 140,125 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.