This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Flash Garage was great, they were on-time, they got the job done really quickly, and everything's working great. The issue was something about a control panel inside of the actual piece that's attached to the garage door in the garage. The coverage I've received with American Home Shield has been good. It's been pretty seamless so far.
When my washer had an error code for a water supply line, I called AHS and they scheduled the repair. However, I was on the phone for quite some time. I spoke to one representative and I was upset so I waited for a manager. The manager took two seconds to get it resolved, but he didn’t seem like he cared. He seemed kind of annoyed. But it was pretty easy once it was scheduled. The contractor came out and he was really friendly. He was a young kid and local to the area. Everything has been working properly since then. I'd lik... read more
Home Shield did a good job on one of my rental properties so that's when I said I would try Home Shield on all of them. In a month and a half, I've used them seven times for different houses. And then, I got one tenant who every little thing is a problem. It probably cost about 20 bucks, but I paid 75 and be done with it, for the labor, where they came out and said the unit was not flushing all the way. And then the next-door neighbor saw her using them and she said they were so good. Home Shield is doing a great job. My son... read more
Our garbage disposal was leaking. We submitted a claim with AHS and it was an easy process. They assigned JQ Air & Electric to us and they got that fixed the next day. Other than that, there is a problem in the claims process if the contractor comes out and submits a thing saying this is what needs to be fixed, then sometimes the contract doesn’t cover it. It would be better if AHS could make it a 100% coverage on everything.
I didn’t realize I could only make one service request in the first 30 days. I wish that was advertised more clearly. When I couldn’t figure out how to make my second claim, I tried to call customer service and was on hold for 35 minutes, only to learn that I have to wait 30 days to submit another service request... On a positive note, the first service request we made went well! The turn around time was quick and the quality of work was great!
Submitting my claim went really well. I just called AHS and they called Myers. Myers then called me. We made the appointment and they came out. It was very easy to do. The contractor who came out did a good job when my air conditioner quit cooling. They got it going and I was very pleased.
You get your home warranty when you buy your house and when we moved in to our home, we got one. The policy ended and we didn’t renew it. We then thought that we should get one just in case we needed it and so far, we’ve been happy with American Home Shield. That's why we’ve kept it. One time, a tech from Repair Solutions came and he was great. He knew instantly what was wrong with the unit and he told me what it was. We had the same issue with the washer and dryer that American Home Shield had a different service company co... read more
Very happy with how quickly the job was done. My turntable on my microwave had stopped working. They had someone out right away and the company that came out was very professional.
Has two issues going at the same time. The HVAC company, Myers Comfort was awesome. We had two issues, the first was quickly resolved, but the second manifested overnight. They came back the next day to identify the other issue. The service tech stayed as long as it took to make sure the air cycled several times before leaving. I love the thoroughness
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,455 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.