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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AHS was included as part of my purchase of a vacation home and I've been really happy with it so far. Early on, I called in to have some locks changed. I wasn’t really familiar with the process and that ended up never happening. I paid the $75 but I never connected with the ultimate contractor. Once AHS figured that out, they refunded the $75. That was my fault, but they were really good to deal with even in that situation. A couple of weeks ago, a plumbing company came out to replace a water heater. Then a couple of days ag... read more
Everything was good when I had my heat-AC unit replaced. Freon is still made for the older stuff, but I was told that it was more expensive than the newer stuff. It also was explained to me that if something happened with the outside unit and AHS replaced it, unless they could find a unit that had the old Freon, the entire system, including the inside units, would have to get replaced because of the new stuff they were using. But I would think something like that could probably be mitigated. AHS has helped ease my mind if an... read more
I had problems with the ducts in my attic. When I turned the heater on, it wouldn't heat the house up. I had PG&E come in and their guy said the heater I had in there was big enough to heat the whole house. He told me to have the ducts looked at. I was supposed to have someone come look at the ducts and I thought maybe I'd have to pay it out of my own pocket. But my daughter told me to check with American Shield and find out if it was covered. It was so I'm happy about that. They did a great job.The contractor American Shiel... read more
The dishwasher had a hole in the bottom of it and Residential Maintenance Solutions came out and replaced it. They took care of everything. The whole process took about two weeks. There were three companies involved. It was confusing. The original people had come out, evaluated it and said it couldn't be repaired. So then, they reported that back to AHS and then somebody reached out and said that they would get a replacement.And then, I was getting phone calls from another company wanting to come out and do an evaluation. I ... read more
There was an AC issue and the experience was good. The guy who went out did not find anything and I knew that there was nothing there. The tenants' system froze over after he had gone but I told them I felt that he actually checked everything really well. I asked if they had anything in front of the intake vent because that would make the system freeze up. They said they didn't and it turned out that the second guy who went out found a really dirty filter. That was what did it. So the first guy did do a good job.However, I d... read more
American Home Shield has been there for me when I needed them. So far, so good. I called them for a broken dishwasher. The valve malfunctioned. They sent out Moonstar Appliance and they were fantastic. A tech came out the same day and he was very professional. He needed to order in a part so he couldn't fix the dishwasher that very day, but he came back within four to five days and he fixed it. Everything's fine now.
My recent claim with AHS went great. The guy came out and did a wonderful job. He was very helpful, knowledgeable and then gave us tips in the future to help to prevent that from happening again. For the most part, the contractors that AHS sent have been great.
Claims submission has been super simple. I just go online and put in what's going on. Within 24 hours, somebody's calling me and then, 24 hours from then, they're out to repair it. When my fan stopped working, North Coast Group Electric came out. I thought the switch was maybe blown. The fan started going crazy. But it's on a remote and that’s what they had to replace. But nothing has had to be done right away like some kind of emergency case like a broken pipe that would need to be fixed right then. I'm not sure how that on... read more
It's really important to have a home warranty. I have two houses and I have American Home Shield on both. I've been extremely happy, but sometimes, when I call, I get people that the English isn't very good, so that's difficult. They don't understand sometimes. Other than that, everything is fine. They recently sent At Your Service Appliance Repair and the guy took care of the problem. He was professional, fast and on time.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,449 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.