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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My experience with American Home Shield has been painless. I contacted them and told them that I wanted to get the house rekeyed. They said I would hear from the contractor within a certain amount of days, and then they would schedule it. I heard from them within a certain amount of time, and they scheduled that. CountrySide Lock and Key came out and changed the keys. They were great.
It was amazing when Budget Appliance came out. Our oven was not working correctly, and they troubleshot it, ordered parts, and replaced it. It was all done within a week. So, was very satisfied with that. The techs were very cordial and polite. We've bee covered by American Home Shield since 2015 and we like the ease of things because I can just pick up the phone if I have an issue, and they are on top of it. When we first moved into our home, when we first bought it, we had an issue with our water heater. They came out and ... read more
The washer was not spinning and the clothes were left really wet in the machine. I called American Home Shield and they took my info. Then they called me back and set up a service date. A guy from Sears came out and checked it. He was good. He just came and did what he had to do. He said that the machine had a lot of issues and AHS probably wouldn't fix it. They would just give me a settlement. They sent an email that I was able to pick from some various machines that they had. If I did not like that specific machine or the ... read more
Whenever we need service, AHS is good. They make arrangements and come. Whenever they have to refer me to someone, it has been easy. But whenever they have to come up with a replacement part, it takes forever. We've had two instances in which the appliances were old. The oven was one and then, we had a cooktop. When they don’t have the parts, it takes forever. We called and they forgot the date. It also seemed like we had to tell the story from zero to the last conversation to everyone. Nobody knew what the other guy was doi... read more
While I've been making masks for first responders and my husband was watching TV, he asked if my iron was making noise and I said no. So, we started searching for the noise. We realized that it was coming from the outside and that the AC unit was making a screeching sound. I was in Las Vegas and it was two days before the triple-digit weather hit, so I put in a request for a service with AHS. I needed to get it fixed before it was 100 degrees and we were stuck in the house with five kids. Nothing is worse than five kids and ... read more
With AHS, I normally submit my claims online and the process I go through is easy. I had a recent claim when their contractor, Refrigerator Appliance came out to do service and that went fine.
My hot water tank wasn't producing hot water. Doing claims with American Home Shield is relatively easy, but that one was a little bit of a challenge. I didn't discover until Friday evening that the water was out. AHS issued a repair person. They said, "You know, they'll be getting in contact with you or you can contact them." I looked and it was for me to contact them. It was Friday at 4:00 and their office is from Monday through Friday 9:00 AM to 4:00 PM. So, I wanted someone else who is open on the weekend.I had to just c... read more
Took care of problem right of way replacing my ice maker because of the other ice maker being Jamed.
SDL Plumbing did an excellent job. The tech was very knowledgeable. When I told him what everything was doing, he got done with the problem in five minutes. He knew exactly what to do and he was very helpful. Also, he was wearing a face covering, gloves and all of that stuff. They resolved the problem yesterday. That was our second time with Home Shield, so it was great. It's a little stress-free when you think of that, because we didn't have to search for a company to find a plumber. This is our first time as a homeowner so... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,450 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.