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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It is nice to have a home warranty program to manage those unanticipated repair bills. That said AHS is really just a broker of hundreds if not thousands of local repair specialists and what typically happens is AHS reaches out to their network of repair specialists who you then have to wait for their respective appointment scheduling process just to get a troubleshooting appointment scheduled. That can be 2 to weeks out. Then once the technician arrives and completes the troubleshooting then he/she/they have to submit a rep... read more
AHS has not helped in resolving my issue. The company is not getting back to me and the repairs still need to be made.
I have been a customer for almost 20 years. We love AHS!
I liked that they find a contractor. What I do not like are the exclusions and the contractor wislity
AHS lacks in communication and not fair in claim reimbursement. AHS cask-in-lieu is unfair and does not come close to reasonable market costs. I always have to pay more for any service I have done.
Too limited on coverage. Example, only paying $5.00 for a liter/ pound of freon when the charge is over $85.00
Overall AHS had been a great help to us in our time of need. There are some things that could probably be improved. For example we called regarding our A/C being out. The company AHS use to care for their service calls was closed. (It was after hours) It’s the middle of the summer here in Texas. We would have had to wait until the next day to even be scheduled. We ended up using a company that would come out that evening but had to paid full price. :-(
I got excellent and prompt response and service for my air-conditioning
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.8 star rating with 93,170 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open on Monday at 8:00 a.m.