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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The contractor from Whirlpool was super nice and did a really great job. He came here and made sure that he was wearing gloves, especially with all this going on. The repair was a lot faster than we thought. When the guy originally put in the order, he wasn’t sure that they were gonna have the part. Then they called and if they could come out at that time. It was also nice that it was the same guy that came out every time to make a repair. He knew and we didn’t have to keep explaining, which was really nice. They were able t... read more
I turned the claim to AHS late Saturday night, and got back response from them pretty quick. I then I got an email or text and Cote’s Mechanical said they could come out on Monday, and that they would let me know sometime on Sunday evening what three-hour window so I didn’t have to wait all day. I was home anyways, but just that courtesy, instead of an eight-hour block. The tech came in and was very polite. He looked at the unit, got it working, and everything was good. American Home Shield is wonderful. We have about 80 day... read more
The original claim was our dishwasher and American Home Shield needed a part. They ordered the part and the other company came and tried to fix the dishwasher. That’s when they realized that they couldn’t turn off the water valve connected to the dishwasher. It needed a plumber, so that’s why Five Star came out. They said there’s something wrong so they couldn’t disconnect it. It needs to be fixed so they said they would touch back with American Home Shield, and I'm still waiting to hear what’s gonna happen. They were great,... read more
A Wisdom Electric was fantastic. It was a difficult, unusual problem to find, and the tech found the short inside of a wall switch that was on the same circuit. He did it efficiently and quickly. The guy knows what he's doing. He was top rate. He's a proper electrician. It's enough that I would have him come back to my house because he just came to a rental condo that I have. Also in these weird days of what it is, he had his mask on and he had gloves. It was all good. But I feel like when you call for a claim, the very firs... read more
The compressor of the refrigerator went out and it has the sealed unit. I filed a claim with AHS and they sent out a tech from Vector Appliances. He checked to make sure that the problem was the compressor by checking the coldness and bolts up and down on it. After confirming that it was the compressor, he was courteous enough to tell me that if it was still under warranty, he shouldn’t touch it because that would void the warranty.The refrigerator is an LG and he asked me how long I had it. And when he was here, it was two ... read more
There's a cap in my backyard I can take off and look down and I can see the city line where the water flows out from where my toilet is in my house. The cap was off and on the side and there was a bunch of crap in there on the outside of where I can look down into the pipe. I thought it was some kind of blockage so I called American Home Shield and got a claim going. Nick's Plumbing and Heating came out and got a Roto-Rooter. He got it all cleared up and he did a phenomenal job.I like the fact that I can just make a call, pa... read more
I own a house and wanted it to be covered in the event that there was an unforeseen emergency and I didn’t have the money to pay right out right then. A deductible beats buying a whole new air conditioner or refrigerator. Family and friends having and suggesting AHS was why I selected it. I called AHS when the air conditioning wouldn’t come on at all. The rep told me that they would be getting in contact with me within 24 hours. But they called right back a couple of minutes later. The contractors were professional. They cam... read more
It was pretty simple to submit the claim. I just went online and then contacted Colorado First Plumbing and Sewer directly. A guy came out and he described everything that was going on. He showed me what he was doing and he took care of it. I haven’t had any problems since.
The technician from Bold Plumbing replaced the part that heats the water. The only thing I would comment on is that they need to be better to the technician. He had to wait on hold for over a half hour to get approved. Had it been a more major repair, him having to wait to do any of the work would have taken a long time to get it done because he had to sit and wait so long for them to answer the phone. But he did a great job and was very friendly. The job was done quickly too. American Home Shield was awesome to me. They wer... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,485 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.