This profile has been claimed by the business owner or representative.
American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
American Home Shield does a good job. But how easy or difficult a claim is depends on what the claim is. I don't like that they are really restrictive as who they use as their service people. We’ve been with them for 10 years and now, they’ve changed to 15 different service people. You never know who you are gonna get. That’s my problem with them. Otherwise, contractors come in and they fixed the problem. And it’s okay. We’ve looked around and American Home Shield is the best warranty we found. Some of the others say they co... read more
American Home Shield's contractor, Blue Ridge Mountain Plumbing, has been out to our home three times this year for three separate issues. They have been amazing every time. The first time they came out, they fixed our hot water in our basement shower. We weren't getting hot water at the time and they fixed a valve there. During the same service call, they found that we had a gas leak in our water heater. We put in another work order and they came out again to fix that issue.Recently, we went down to our basement and found t... read more
washer repairman was very dedicated to getting the repair done right. He offered clear explanations!
Everything was fine with my electric claim. I called AHS and dealing with their rep was good. The contractor's knowledge was good and he fixed the issue in 15 minutes or so.
We had three things break at one time. We had the washing machine, and then our oven door broke and then the refrigerator handle broke. Active Appliance handled all three. They were extremely professional and polite. So far, everything's been good. I was extremely satisfied, especially during these times. They were very cognizant of wearing all the protection gear and coming through your house. They were great. They also followed up and some parts had to be ordered.
The electric cooktop went out, and American Home Shield replaced it. It was easy to call it in and the contractors have been nice as well. However, I was paying $44.99 a month, then all of a sudden, it went up to $54.99 a month. I was wondering why, but I never got a phone call. Still, American Home Shield is nice to have and it can't be beat.
Two toilets were running and Rapp's replaced the inside of one toilet and some kind of flap on the other toilet. But I had to call the tech back because the toilet that they didn't replace the flap on kept running. He replaced that flap and it went fine. The guy could have just replaced everything the first time, but I guess he felt he didn't need it. But I don't have any problems with it, with everything right now. It's good.
When I submitted a claim to American Home Shield, their contractor, Alex Pool Service LLC, came out the next day. They techs came really fast and they provided very quick service. Everything went well and they took care of the job. We are very happy with them.
I’ve been in this house for a good while and my air conditioners are both getting really older. Of course, the air conditioners keep running and I’m paying the premium at American Home Shield every month. But I’m divorced so I’m the only one who’s putting the money into all of this and I was a little worried that one or both of them would go out and I would really be in a fix if that happened. At this point, I’ve had American Home Shield for a pretty long time, about 10 years, and it has been helpful. They’ve come out for nu... read more
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 70,484 reviews.
When is American Home Shield open?
American Home Shield is open now. It will close at 5:00 p.m.